In the Azalea Patient Access call center, a Service Center Representative schedules new patients for appointments accurately and with excellent customer service. Other duties and qualities needed:
- Above-average attention to details and accuracy when recording patient information.
- Electronically record the necessary data needed for entering new patients into the practice management system accurately.
- Schedule patients accurately and appropriately on physician’s schedule.
- Respond to incoming faxed referrals by calling and scheduling patients in the practice management system.
- Schedule worker’s compensation referrals by getting approval from physicians as needed, obtain authorizations from adjusters, accurately document all information required/received, call and schedule those referrals for appointments, make necessary notes in patient account, and implement patient credit card on-file policy.
- Obtain necessary referral and/or authorizations for scheduled appointments dependent on insurance and as necessary and accurately document those referrals.
- Answer a high quaintly of incoming calls received in the call center, follow procedures to handle those calls, and return messages in a timely manner.
- Friendly attitude that reflects care for the patient as well as others in the practice and be able to communicate this care to patients.
- Maintains patient privacy.
- Clearly communicates with physicians, PA’s, NP’s, clinical staff, and supervisors to provide feedback on potential problems with schedules, records, outside physicians, and patients.
- 1 year of experience in Healthcare preferred (familiarity with medical terminology)
- 1 year of medical scheduling experience preferred
- Excellent telephone and customer service skills required
- Strong written, oral and interpersonal communication skills required
