Description:
Employment Status: Full -Time and Part-Time
FLSA Status: Non-Exempt
Department: Crisis Program
Reports To: Crisis Program Coordinator/Manager
Summary
The Crisis Intervention Specialist provides direct supervision, support, and crisis intervention to youth and families accessing the Crisis Program. This position responds to calls and walk-ins, conducts intake and risk assessments, connects clients with resources, and ensures a safe, supportive environment within the program.
Essential Duties and Responsibilities
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Responds to crisis calls and walk-in clients, providing de-escalation and crisis intervention.
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Conducts intake and risk assessments for youth seeking program admission and determines eligibility.
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Provides program and community resource information to callers and visitors.
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Facilitates crisis groups and provides ongoing support to youth in the program.
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Utilizes Non-Violent Crisis Intervention techniques when needed.
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Completes all documentation accurately and within required timeframes.
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Performs light housekeeping, cooking, and routine maintenance tasks as needed.
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Participates in team meetings and contributes to problem-solving and program improvement.
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Performs other duties as assigned.
Requirements:
Shifts needed: 1st shift 7AM - 3PM, 2nd shift 3PM - 11PM and 3rd shift 11PM - 7AM, weekend shift
Essential Competencies
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Communicates effectively and compassionately with youth, families, and staff
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Remains calm and solution-focused in crisis situations
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Demonstrates initiative and can manage multiple tasks
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Adapts approach to meet individual client needs
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Collaborates well with team members
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Invests majority of time in direct client interaction
Qualifications
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High School Diploma or GED required
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Strong verbal and written communication skills
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Ability to problem-solve, de-escalate, and resolve conflicts
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Basic computer and data entry proficiency
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Ability to build rapport and show empathy toward youth
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Self-starter able to work with minimal supervision
PI285967039
