Sales Management Position
Job Title: Sales Manager
Department: Sales and Marketing
Reports to: General Manager
SUMMARY OF POSITION:
The Sales Manager position responsibilities include: contacting potential customers to develop & generate business for the hotel, responding to all leads for business in a timely manner, coordinating group bookings, corporate business and the organization of sales activities to maximize results. This position assists the General Manager to develop, implement, promote and follow through on actions and activities to increase the hotel’s business revenues. This position is a “Results Oriented” position. This individual must have the ability to easily and willingly adapt to changes of policy, procedures, or work environment. A primary duty is to adhere to established reporting guidelines consistently, completing all projects assigned in an accurate and thorough manner.
ESSENTIAL DUTIES AND RESPONSIBLITIES:
o Marketing/action plan for every market complete with dates and activities to achieve group sales or negotiated contracts.
o Complete all activities on quarterly action plan
o Submit weekly sales productivity report to General Manager past, present and future business.
o Attends on-going training seminars to keep up on market and come up with new activities to create business. Demonstrates working knowledge of the IHG/Holiday Inn Express Sales Department operational standards.
o Participates in sales meetings, IHG Sales training sessions, sales blitzes, and brainstorming opportunities to increase sales results for hotels business.
o Maintains highest level of professionalism in activities and appearance at all times.
o Serves as a leader in the hotels, “Guest Service” culture through personal actions, identifying areas for improvement, and participation in all aspects of providing our hotel’s guests with Superior Guest Service.
o Actively and consistently prospects and develops new sources of business for hotel through Telephone Marketing, outside Personal Sales calls, group bookings, and Tours/Lunches successfully converting potential business opportunities to confirmed bookings.
o Ability to organize and prioritize work tasks and responsibilities.
o Return all messages same day, as soon as possible.
o Responds in timely manner to ALL leads/RFP’s from IHG Sales, LCCVB, BACC, Hotel Planner and other sources of potential business opportunities for hotel.
o Active membership in a minimum of two professional organizations. Attend meeting on a regular basis and network.
o Work with Front Desk and Reservations to achieve higher ADR and Occupancy.
o Responsible for ensuring group rooming list are received by cut-off date and properly entered in hotel’s RESERVATION and PMS systems, with copy inserted in FRONT DESK GROUP RESUME BOOK.
o Utilizes Sales Office systems consistently to maintain accurate, up to date information for all business contacts.
o Responsible for securing completed direct bill applications, distribution of group credit information, and accurate adherence to group billing procedures.
o Maintain all client files-trace system in place, audit files monthly.
o Trace Group Leaders, and VIP guest’s arrival, room assignments and amenities.
o Monitors business trends and directs adjustments to Revenue Maximization Strategies.
o Distributes information to all departments regarding needs and requirements of groups, meetings and events taking place in the hotel.
o Be familiar with meeting area in order to sell space whenever necessary.
o Manage office expenditures consistent with budget.
o Promote IHG rewards program and enhance business rewards program
o Maintain, step up, and deconstruction meeting room
o Assist front desk and General Manager as needed
WHAT WE ARE LOOKING FOR IN A CANDIDATE:
o OPERA and IHG Experience preferred, but not required
o Friendly and personable
o Easily adjusts to change
o Creative
o Driven
o Self Starter
WHAT WE OFFER:
o Earned PTO
o Health Insurance
o Employee Discount
o Paid Training Period
o Fun Work Environment
o Opportunity for Growth
This position is generally Monday-Friday, with occasional weekends
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Education:
Experience:
- Sales: 1 year (Preferred)
- Hotel: 1 year (Preferred)
- Marketing: 1 year (Preferred)
Work Location: In person
