Automotive Service Manager – Sharon/Hermitage, PA Area
A well-established, high-volume automotive dealership in the Sharon/Hermitage, Pennsylvania area is seeking an experienced Automotive Service Manager to lead our service department.
This is a confidential opportunity for a proven automotive service professional who knows how to lead a team, drive profitability, improve customer satisfaction, and build a strong service culture. The ideal candidate is a hands-on leader who understands dealership fixed operations and can balance customer experience with productivity and financial performance.
Responsibilities
- Oversee the day-to-day operations of a busy automotive service department
- Lead, motivate, and develop Service Advisors, Technicians, and support staff
- Monitor department sales, gross profit, labor performance, productivity, and expenses
- Establish and achieve monthly and annual service department goals
- Maintain appropriate technician productivity and efficiency levels
- Ensure repair orders are accurate, complete, and processed efficiently
- Monitor work in progress and help maintain an efficient flow of vehicles through the shop
- Work closely with the Parts Department to improve overall fixed operations performance
- Maintain high levels of customer satisfaction and address customer concerns professionally
- Recruit, train, coach, and retain quality service department employees
- Ensure warranty and manufacturer procedures are followed
- Maintain a safe, organized, and professional service department
- Develop strategies to increase customer retention and service department revenue
Qualifications
- Previous automotive dealership service management experience required
- Strong understanding of dealership fixed operations
- Proven leadership and team-building skills
- Experience managing department financial performance and KPIs
- Strong knowledge of labor sales, technician productivity, effective labor rate, customer retention, and profitability
- Excellent communication and customer service skills
- Ability to hold employees accountable while creating a positive work environment
- Strong organizational and problem-solving abilities
- Comfortable working in a fast-paced, high-volume dealership environment
- Valid driver's license and acceptable driving record
What We Offer
- Competitive management compensation package
- Performance-based earning potential
- Established customer base
- Busy service operation with strong growth potential
- Health, dental, and vision insurance
- 401(k)
- Paid time off
- Professional and supportive work environment
- Long-term career opportunity with an established automotive organization
Confidential Opportunity
We understand that qualified candidates may currently be employed with another dealership. All inquiries and applications will be handled confidentially.
If you're an experienced Service Manager who can develop people, improve processes, drive profitability, and deliver an exceptional customer experience, we want to hear from you.
Apply today for confidential consideration.
Equal Opportunity Employer.
Pay: $90,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Parental leave
- Retirement plan
Work Location: In person
