Administrative Coordinator – Pumpernickel Press (Berryville, VA)
Pumpernickel Press, a family‑owned publisher and distributor of American‑made greeting cards and Tourist Courts® souvenir products, is seeking a versatile, service‑minded Administrative Coordinator who thrives in a small‑business environment. This role is perfect for someone who enjoys wearing many hats, juggling multiple priorities, and being a dependable support to several parts of the business at once.
About Our Company Culture
As a small, tight‑knit team, we value craftsmanship, authenticity, and genuine customer care. Every person here plays an important role in keeping our operation running smoothly. We rely on people who are adaptable, organized, and eager to pitch in wherever needed — whether supporting sales, assisting customer service, supporting the owners, or helping keep the office workflow on track. If you enjoy being the go‑to person who keeps things moving, you’ll fit right in.
About the Role
The Administrative Coordinator is often the first voice customers hear, making excellent phone etiquette and reception skills essential. You’ll handle a wide range of tasks, prioritize shifting needs, and support multiple departments. This role is central to maintaining our workflow, and reputation for exceptional service and dependable communication.
Key Responsibilities
- Provide administrative support across Sales, Customer Service, Owners, and general office operations
- Answer phones with professionalism, clarity, and courtesy; ensure every caller feels valued
- Prioritize and manage multiple tasks, deadlines, and requests in a fast‑moving environment
- Assist with order processing, customer follow‑ups, and internal communication
- Maintain organized records, files, and documentation
- Coordinate schedules, meetings, and workflow for various departments
- Prepare reports, summaries, and basic data entry
- Step in wherever needed to support daily operations — flexibility is key
Required Skills & Qualifications
- Strong time‑management, organization, and multi‑tasking abilities
- Ability to prioritize tasks and adapt quickly to changing needs
- Outstanding phone etiquette and reception skills
- Excellent communication and follow‑through is a must
- Experience in an administrative or office support role OR a degree in Business Administration
- Impeccable accuracy and attention to details
- Comfortable supporting multiple team members and departments simultaneously
- Proficient with basic office software (Microsoft Office, email, spreadsheets)
- Positive, dependable, and service‑oriented attitude
Preferred Qualifications
- Experience in a small‑business environment
- Background supporting sales or customer service teams
- Experience with an ERP system
Work Location: In person – Berryville, VA.
Hours: M-F 8:00 – 4:30
Pay: Will be discussed
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Paid Holidays
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
