Salary: $16.00–$18.00 per hour
Job Type: Full-time, Non-Exempt
Work Location: In person – South Bend, Indiana
Schedule: Monday–Friday, 10:00 p.m.–6:00 a.m.
Reports To: TLP Supervisor
Who We Are
Youth Service Bureau (YSB) is dedicated to ensuring all youth have access to safety, shelter, and opportunities for success. We provide a range of services, including transitional living programs for pregnant and parenting young mothers, as well as non-parenting young adults ages 18–21. Our mission is to help youth rebuild their lives after experiences of abuse, neglect, homelessness, and lack of resources by providing safety, shelter, and opportunities to build independent, successful futures.
YSB Mission
Youth Service Bureau delivers client-centered, trauma-responsive, and preventative services and support to youth experiencing safety and housing crises.
What We Offer
- Innovative, collaborative, and team-oriented work environment
- Meaningful work that directly impacts young adults experiencing housing instability
- Opportunities for professional growth and career development
- Telehealth/Virtual Therapy resources
- Health, Vision, Dental & Life Insurance
- Paid holidays, paid time off (PTO, Sick & Vacation)
- Retirement program with employer match
- Employee recognition and team-building opportunities
- Meaningful work that directly impacts youth adults experiencing housing instability
What You'll Do
As a Third Shift Youth Care Worker, you will help ensure the safety, well-being, and success of young adults and their children participating in YSB's Transitional Living Programs. This is an awake overnight position responsible for maintaining a safe environment while also completing administrative, facility, and program support tasks.
This role is ideal for someone who enjoys working independently overnight while balancing client support, safety monitoring, documentation, facility upkeep, and program operations. The Third Shift Youth Care Worker plays an essential role in maintaining a safe, welcoming, and well-functioning environment for young adults working toward independent living.
Responsibilities include:
- Conduct overnight unit checks to ensure clients are in their apartments/rooms, following program expectations.
- Verify that unauthorized guests are not present and that clients are following program rules.
- Recheck authorized guests backgrounds every 3-6 months to verify they are still eligible to visit.
- Document unit checks, client interactions, incidents, and communication logs.
- Respond appropriately to client needs, emergencies, and crises.
- Utilize trauma-informed care and positive youth development practices during all client interactions.
- Travel between program locations to complete overnight responsibilities.
- Answer and respond to calls and messages on the program phone.
- Contact on-call staff when emergencies or significant concerns arise.
- Participate in random fire and safety drills.
- Enforce program expectations, policies, and house rules.
- Monitor the environment of care and report maintenance or safety concerns to the supervisor.
- Assemble furniture or other items as needed.
- Prepare vacant apartments/rooms for new move-ins after residents exit the program.
- Assist in maintaining cleanliness of common areas and shared program spaces and delegating tasks to clients and supervising work if needed.
- Maintain organization of program storage areas, pantries, and supplies.
- Complete inventories and assist with Federal program compliance which may include file audits, compiling documents and other preparations
- Update HMIS, assessments, and other required documentation.
- Review client program feedback for program quality control and improvement.
- Prepare materials and spaces for life skills groups and program activities.
- Participate in cross-training opportunities within the agency.
- Complete additional administrative duties assigned by the supervisor. Look for ways to engage youth in programming in ways that are non-punitive.
Requirements
Education: High School Diploma
Experience:
- Experience working with youth, young adults, and social services
Technology Skills
- Basic computer proficiency
Communication Skills
- Strong verbal and written communication
- Ability to document accurately and professionally
Leadership/Professional Skills
- Demonstrate trauma-informed care
- Positive youth development mindset
- Ability to work independently overnight with minimal supervision
- Strong organization and time management
- Critical thinking and sound decision-making
- Ability to maintain professional boundaries
- Microsoft Office 365
- Ability to learn HMIS, ClientTrack
Other Requirements
- Valid driver's license
- Current automobile insurance
- Ability to pass agency background checks
- Ability to occasionally lift and move furniture or supplies
- Alignment with YSB's mission and values
Other Important Information
Pay: $16–18/hour (based on experience)
Reports To: TLP Supervisors
Schedule: Monday–Friday, 10:00 PM–6:00 AM
Locations: Center for Youth Success and The Jefferson
Travel: Local travel between program sites and for occasional trainings may be required.
This job description provides a general summary of the position and should not be interpreted as a complete list of all duties, responsibilities, or requirements. Duties may be adjusted based on program and client needs.
This position is non-exempt and qualifies under the Fair Labor Standards Act's minimum wage and overtime requirements.
YSB is an Equal Opportunity Employer
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you willing to consent to and pass a criminal background check and drug screen?
- Are you 21 years of age or older (required)?
- Have you ever been convicted of a felony or had a Department of Child Services (DCS) substantiation in Indiana or any other state?
Education:
- High school or equivalent (Required)
Experience:
- working with youth: 3 years (Preferred)
License/Certification:
- driver's license and auto insurance (Required)
Ability to Commute:
- South Bend, IN 46615 (Preferred)
Work Location: In person
