Overview
Join our team as a Customer Service Representative at a automated kiosk location acts as the primary, often sole, face of the company, responsible for providing exceptional service in a fast-paced, high-volume environment. They manage the drop-off and pickup ofgarments, ensuring accuracy and efficiency in a small store-front setting.
Key Responsibilities
- Customer Service and Sales: Greet customers warmly, provide polite and expedient service, handle questions, and process transactions using kiosk.
- Order Intake and Processing: Inspect garments for stains, damages, or items in pockets and customer preferences. Tag, sort, and log items into the Point ofSale (POS) system.
- Order Assembly and Pickup: Organize finished garments, check orders for accuracy, rack onto conveyor, and assist customers with pickup.
- Kiosk Maintenance: Maintain a clean, tidy, and organized workspace ensuring customer supplies are readily available.
- Communication: Coordinate with the main production facility regarding customer requests and potential delays.
Qualifications and Skills
- Customer-Focused Attitude: A friendly, positive, and professional demeanor is crucial for repeat business.
- Attention to Detail: Careful inspection of garments to prevent damage or loss.
- Technical Skills: Ability to use a computer for POS tasks and troubleshoot equipment issues.
- Reliability: Dependable attendance and punctuality.
- Communication Skills: Strong verbal and written communication.
Pay: $15.00 - $16.50 per hour
Work Location: In person
