Description:
Bacon Plumbing, Heating, Air & Electric is seeking enthusiastic and dedicated Customer Service Representatives to represent our company in a call center environment. This forward-facing role is on the front lines of Bacon, and is key to our mission of providing superior customer service.
Responsibilities
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Answer inbound calls in a high-volume call center environment promptly and professionally
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Address inquiries, complaints, and service-related issues in a timely manner
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Provide accurate information about products, services, policies, or promotions
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Document customer interactions and update records in ServiceTitan as necessary
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Collaborate with team members to improve processes and enhance the customer experience
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Monitor emails, text messages, and virtual leads
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Maintain a positive, empathetic, and professional attitude toward customers at all times
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Commit to growing knowledge of Plumbing, HVAC, and Electrical trade services to provide the most informed help possible
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Perform any additional responsibilities and duties as assigned to support team and business needs
Requirements:
- 1 year of customer service experience in a call center or telemarketing role preferred
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Experience with a Plumbing, HVAC, or Electric service provider in any capacity is preferred
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Proficiency with computers, CRM software, and basic office applications
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Excellent verbal and written communication skills
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Strong problem-solving skills and ability to handle challenging customer interactions
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Ability to work in a fast-paced environment and manage multiple tasks
Benefits
Bacon offers the following benefits in order to achieve a happy and healthy team culture together:
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Medical
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Dental
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Vision
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401k with match
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Life Insurance
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PTO and paid holidays
The pay for this role is competitive and based on experience. Multiple shifts available.
