Overview
Join our dynamic healthcare team as a Medical Receptionist, where your energetic and organized approach will be the first point of contact for patients and visitors. In this vital role, you will manage front desk operations, coordinate patient appointments, assist with billing and insurance and ensure seamless communication between patients and medical staff. Your enthusiasm and attention to detail will help create a welcoming environment while maintaining the highest standards of confidentiality and professionalism. This position offers an exciting opportunity to contribute to quality patient care through efficient administrative support and exceptional customer service.
Duties
- Greet patients, visitors, and staff with a friendly, professional demeanor, ensuring a positive first impression.
- Schedule patient appointments accurately using EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks.
- Verify insurance coverage, process medical collections, and handle billing tasks in compliance with HIPAA regulations.
- Manage electronic health records (EHR) systems to update patient information, review documentation, and ensure data accuracy.
- Answer multi-line phone systems with excellent phone etiquette; direct calls appropriately and take detailed messages.
- Assist with medical documentation review, coding (CPT, ICD-9/10), and care plan documentation to support clinical workflows.
- Maintain organized medical records, file documents securely, and perform routine clerical tasks such as data entry and 10-key typing.
- Support clinic operations by managing appointment reminders, patient check-in/out procedures, and coordinating follow-up visits.
- Uphold clinical confidentiality policies while handling sensitive patient information with care and discretion.
- Collaborate with healthcare providers to facilitate smooth clinic flow and ensure timely patient service delivery.
Skills
- The ability to speak Spanish is required for this position due to our patient population.
- Proven experience in medical office administration or front desk support within a healthcare setting is a plus but not required.
- Strong computer and organizational skills along with the ability to learn is a reuirement.
- Knowledge of health insurance processes including Medicare billing, health information management, and medical coding (ICD-10/ICD-9/CPT) is a plus.
- Excellent customer service skills combined with professional phone communication and phone etiquette is required.
- Ability to review medical documentation accurately while adhering to HIPAA and clinical confidentiality policies is a plus but training will take place.
- Exceptional organizational skills with experience managing medical records, filing systems, and electronic health record management.
- Strong attention to detail for documentation review, coding accuracy, and data entry tasks; capable of handling multiple priorities efficiently.
- Familiarity with clinic scheduling software and electronic health record management tools is preferred.
Join us in making a difference by providing outstanding administrative support that enhances patient experiences while supporting our dedicated healthcare professionals!
Pay: $17.00 - $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
