Systems Support Specialist (MSP / IT Support)
Location: Central Florida
Hours: 8:00AM - 2:00PM or 12:00 PM - 6:00 PM, Monday - Friday
On-Call Rotation: 1 week per month
About Us
Jinx-IT is a rapidly growing IT Managed Service Provider (MSP) based in Central Florida. We provide IT, cybersecurity, VoIP, and infrastructure support for businesses across multiple industries. Our team thrives on continuous learning, problem solving, innovation, and delivering exceptional customer service.
We are not a traditional call-center helpdesk environment. Our technicians work directly with real business environments and gain hands-on exposure to Microsoft 365 administration, networking, cybersecurity, VoIP systems, infrastructure support, proactive maintenance, and operational IT consulting.
If you're passionate about technology, enjoy solving problems, and want real-world MSP experience with opportunities to grow, we would love to hear from you.
Position Overview
We are seeking a motivated Systems Support Specialist who wants hands-on exposure to real-world MSP operations and business IT environments. This role goes far beyond traditional helpdesk work and involves supporting a wide range of technologies and client environments both remotely and onsite.
This position is ideal for someone looking to build a long-term career in IT while gaining experience with:
- Microsoft 365 administration
- Networking and infrastructure
- Windows Server environments
- Cybersecurity and monitoring tools
- VoIP systems
- Virtualization
- Proactive IT management
MSP environments are fast-paced and require strong communication, documentation, prioritization, and problem-solving skills.
Key Responsibilities
- Provide remote and onsite support for computer, networking, server, and software issues
- Take ownership of assigned support tickets and client environments
- Manage Exchange Online mailboxes and Microsoft 365 tenants
- Provision new computers and assist with software installation and deployment
- Build and configure custom computers, servers, and virtual machines
- Configure and troubleshoot servers, firewalls, switches, access points, and other network devices
- Troubleshoot and support VoIP (PBX) systems
- Manage cybersecurity software and review monitoring reports to determine remediation needs (backup alerts, antivirus reports, phishing attempts, infected devices, etc.)
- Participate in proactive system monitoring and recurring maintenance tasks
- Identify potential improvements, risks, and service opportunities within client environments
- Maintain accurate ticket documentation, time tracking, and technical notes
- Create and follow technical documentation and standard operating procedures
- Maintain security and privacy standards across networks and systems
- Stay up to date with the newest IT Software and Hardware technology
- Organize and maintain shop inventory
- Lift and move equipment up to 50 pounds as needed
Qualifications
- High School Diploma or equivalent
- Experience with virtual machines and remote desktop support
- Familiarity with Windows Server environments
- Experience with building or repairing computer hardware
- Experience using any Professional Services Automation (PSA), Ticketing System, or Remote Monitoring and Management (RMM) system
- Strong troubleshooting, communication, and organizational skills
- Ability to work independently while managing multiple priorities
Preferred Qualifications
- CompTIA A+, Network+, or Security+ certification
- Associate degree or current enrollment in an IT-related field
- Relevant hands-on IT experience
- Familiarity with Computer Hardware
- Familiarity with networking concepts and VoIP systems
What We Offer
- Relaxed but professional work environment (jeans and company t-shirt friendly)
- Opportunities for fieldwork and career advancement as your skills grow
- Hands-on experience with real-world business IT environments
- Exposure to a wide range of technologies and infrastructure
- IT certification reimbursement program to support professional development
- A team-oriented environment that values growth, accountability, and continuous learning
- Opportunities to participate in identifying improvements and solutions for client environments
Compensation
- Initial training pay begins at $15.00 per hour during the onboarding and training period
- All technicians complete an initial training period to learn Jinx-IT procedures, systems, client environments, and documentation standards
- Compensation is reviewed shortly after training completion based on technical ability, operational consistency, communication, documentation quality, and overall performance
- High-performing employees who demonstrate strong technical and operational competency may qualify for accelerated pay increases and expanded responsibilities
- Additional opportunities for career growth, fieldwork, and incentive-based compensation are available as the company continues to grow
Important Note
You must complete the questionnaire sent after applying in order to be considered for an interview.
Join Our Team
At Jinx-IT, we value a growth mindset, professionalism, attention to detail, accountability, and exceptional customer service. If you're ready to build your IT career in a fast-paced MSP environment that invests in your development and growth, apply today.
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Flexible schedule
- Professional development assistance
Work Location: In person
