The Atlantic Region CBO is seeking a dynamic and talented Contact Center Support.
Key Responsibilities include:
- Document all internal and external inquiries concerning patient accounts including patient and third party payers.
- Act as the first line of support to patient or third party payer contacting the facility with questions concerning an account or claim.
- Root cause issues and attempt to resolve.
- Document and communicate resolution as appropriate in the Patient Accounting System.
- Escalate problem accounts to management team of department for assistance and resolution.
- Clearly communicate resolution of issues to responsible parties and or guarantors on the account.
- Respond within 24 hours to patient inquiry which requires research providing updates on the status or the resolution of their issue each step of the process.
- Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries.
- Maintain working knowledge of the call routing system and patient accounting system
- Other duties as assigned.
Benefits Include:
- Challenging and rewarding work environment
- Competitive Compensation & Generous Paid Time Off
- Excellent Medical, Dental, Vision and Prescription Drug Plans
- 401(K) with company match and discounted stock plan
- SoFi Student Loan Refinancing Program
- Career development opportunities within UHS and its 300+ Subsidiaries!
- More information is available on our Benefits Guest Website: benefits.uhsguest.com
Requirements:
- High school diploma or equivalent and 1-3 years customer service experience preferred.
- Strong Microsoft Office skills (Excel, Word, Outlook)
- Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required.
- Familiarity with customer service and 1-3 years healthcare business office experience preferred.
Responsibilities:
- Document all internal and external inquiries concerning patient accounts including patient and third party payers.
- Act as the first line of support to patient or third party payer contacting the facility with questions concerning an account or claim.
- Root cause issues and attempt to resolve.
- Document and communicate resolution as appropriate in the Patient Accounting System.
- Escalate problem accounts to management team of department for assistance and resolution.
- Clearly communicate resolution of issues to responsible parties and or guarantors on the account.
- Respond within 24 hours to patient inquiry which requires research providing updates on the status or the resolution of their issue each step of the process.
- Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries.
- Maintain working knowledge of the call routing system and patient accounting system
- Other duties as assigned.
Job Type: Full-time
Pay: $18.23 - $27.34 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
