Job Overview:
The Front of House Supervisor is responsible for overseeing daily FOH operations to ensure exceptional guest service, smooth service flow, and effective team performance. This role acts as a leader and support role on the floor, supporting staff, resolving guest concerns, maintaining service standards, and assisting management with training, scheduling, and operational execution.
Key Responsibilities:
Guest Experience:
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Deliver warm, professional, and attentive guest service at all times.
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Actively engage with guests, handle complaints or concerns promptly and professionally.
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Ensure dining areas are clean, organized, and set according to standards.
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Monitor service quality and step in to assist during peak periods.
Team Leadership:
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Supervise, coach, and support FOH staff during shifts.
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Conduct pre-shift briefings and communicate daily specials, events, and expectations.
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Assist in training and onboarding new team members.
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Lead by example, maintaining a positive and professional demeanor.
Operations & Service Flow:
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Oversee seating, table rotation, reservations, and waitlists.
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Coordinate with kitchen and bar teams to ensure timely and accurate service.
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Monitor staffing levels and adjust assignments as needed.
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Ensure compliance with health, safety, and alcohol service regulations.
Administrative & Support Duties:
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Assist with scheduling, timekeeping, and shift coverage.
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Support inventory control for FOH supplies.
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Handle cash, POS transactions, and end-of-shift procedures as required.
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Report operational issues or maintenance needs to management.
Qualifications & Skills:
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Previous experience in a food service or hospitality supervisory role preferred.
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Strong leadership, communication, and interpersonal skills.
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Excellent customer service and problem-solving abilities.
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Ability to multitask and remain calm in a fast-paced environment.
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Knowledge of POS systems and basic cash handling.
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Flexibility to work evenings, weekends, and holidays.
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Food Handler’s Card and alcohol service certification (or ability to obtain).
Physical Requirements:
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Ability to stand and walk for extended periods.
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Ability to lift and carry up to 50 lbs.
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Comfortable working in a fast-paced hospitality environment.
What We Offer:
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Competitive pay.
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Opportunities for growth and advancement.
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Supportive team environment.
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Health Benefits (Health, Dental, Vision, Life).
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Employee dining discounts and menu.
Apply now at www.spanishhead.com.
Benefits:
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Dental insurance.
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Employee discount.
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Flexible schedule.
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Health insurance.
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Paid time off.
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Paid training.
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Vision insurance.
Work Location: In person.
