Responsibilities
Greet customers and listen attentively to their vehicle concerns
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Create accurate repair orders and document customer requests
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Communicate with technicians regarding diagnostics and repair needs
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Build and present repair estimates for customer approval
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Keep customers informed throughout the repair process
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Recommend needed maintenance and additional services
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Schedule appointments and manage daily workflow
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Maintain accurate customer and vehicle records
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Handle incoming calls, follow-ups, and general customer inquiries
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Deliver a professional, high-quality experience at every touchpoint
What We Are Looking For
Strong communication and customer service skills
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Ability to explain automotive issues clearly and in straightforward terms
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Organized, detail-oriented, and able to multitask in a fast-paced environment
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Basic automotive knowledge, or a genuine willingness to learn quickly
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Positive attitude and a team-first mindset
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Comfortable recommending and presenting needed services to customers
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Qualifications
Previous service advisor or service writer experience preferred
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Automotive repair knowledge strongly preferred
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High school diploma or equivalent required
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Software Experience (a Plus)
Experience with any of the following is an advantage:
Mitchell1
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TechMetric
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ProDemand
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Identifix
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Pay and Benefits
Position type: Full-Time, Monday through Friday, 7:30 AM to 5:00 PM
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Competitive pay — hourly base plus performance-based bonuses
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Employee discounts on repairs
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Ongoing training and development
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Why This Role Matters
You are the first and last point of contact for our customers. The right person in this role builds long-term customer relationships, keeps the shop running efficiently, and plays a direct part in the success of the business. At Precision Transmission, we have been serving the South Bend community since 1978 — and we take that reputation seriously.
How to Apply
Apply in person or send your resume to:
Precision Transmission 902 S. Michigan St, South Bend, IN 46601
