Job Title: E-commerce Specialist (Firearms Industry)
Job Type: Full-time, On-site
Location: Bethel Park, PA
The team here at AAGW is a small and driven group that was started over a decade ago by our co-founders, Josh Rowe and Bruce Piendl. We’ve formed a tight, dedicated group who is driving to expand our footprint beyond the confines of the greater Pittsburgh area.
We are seeking a detail-oriented, customer focused E-commerce Specialist to manage our online store operations and customer support on-site at our Bethel Park, PA facility. In this role, you will handle day-to-day order processing via GunBroker & WooCommerce, assist customers with product inquiries, and ensure that transactions strictly align with federal, state, and local regulations. The ideal candidate possesses a strong knowledge of firearms, excellent digital literacy, some experience in photography, and a commitment to compliant, top-tier customer service.
You’ll work collaboratively across the team to scale our business in a way that directly grows our bottom line, improves brand positioning, & focuses our e-comm sales strategy. This is your opportunity to dig into a quickly expanding multi-million dollar business with potential to build in a small team environment and accelerate your career within the firearms industry.
Reporting directly to our co-founders and working alongside our marketing manager, the ideal candidate has a strong understanding of auction site management, and website sales strategies, as well as an interest in working on high-impact projects.
Objectives of this role
- Manage e-comm/shipping/website projects, furthering the company’s strategic goals
- Closely interface between the store and shop sides of the business, assisting in managing supply inventory and incoming/outgoing shipments
- Monitor changing industry trends, consumer feedback, and satisfaction levels
Core Responsibilities
- Act as primary point of contact for our Gunbroker auction sales channel
- Curating product listing photographs, copywriting accurate descriptions, managing product listing schedules, shipping duties, & customer inquiries
- Customer Support: Answer inbound inquiries via phone and email regarding order status, product availability, compliance questions, and technical troubleshooting
- Issue Resolution: Handle returns/logistics, exchanges, refunds, and shipping delays quickly and professionally
- Support the team to plan, develop, and execute ongoing auction site/website optimizations alongside our agency partner
Preferred Qualifications
- Experience: [3-5+ years] of experience in customer service, preferably in e-comm / retail
- Tech-Savvy: Familiarity w/ e-comm platforms [ie. WooCommerce / Shopify / Magento]
- Communication: Exceptional written & verbal communication skills with a friendly tone
- Basic knowledge of website optimization principles and industry trends
- Organized, detail-driven, and capable of managing multiple priorities
- Ability to take the lead on projects and manage time efficiently
Compensation & Benefits
- Flexible schedule
- Performance-based incentives
- Health, Dental, and Vision insurance
- Generous employee industry discount
- Competitive pay based on level of experience
- Career growth opportunities at a rapidly expanding company
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Ability to Commute:
- Bethel Park, PA 15102 (Required)
Work Location: In person
