Tioga State Bank is a community bank the Southern Tier of NY. TSB has been in this area for 160 years and has a reputation as an excellent employer having been recognized as one of the nation's "Banks to Work For" for eight consecutive years. If you are interested in working for an organization with an excellent work culture where all employees are part of a great team, take a close look at this position and let us know if you are interested in learning more.
To Apply go to: www.tiogabank.com then select "about", "Careers", "Apply Online"
Veterans/Disability
Customer Service Representative (Bank Teller)
GENERAL SUMMARY
The CSR services customers through various teller transactions. Provides customer service to retain and grow customer relationships. Cross-sells products and services and identifies business opportunities for referrals to appropriate personnel.
ESSENTIAL FUNCTIONS/MAJOR DUTIES
- Services customers through various teller transactions including, cashing checks, processing deposits and accepting various payments.
- Sells treasurers’ checks, money orders, etc.
- Provides customer service to retain and grow customer relationships by acknowledging and greeting customers in a friendly and courteous manner.
- Responds to and follows through on customer inquiries in a timely and professional manner.
- Identifies customer products and service needs to enhance customer relationships while achieving the Bank’s financial goals by actively participating in all sales promotions.
- Identifies business opportunities and refers customers to appropriate personnel including Tioga State Investment Services , Commercial Loans, Mortgage Originators and Consumer Loans
- Maintains an accurate cash drawer in accordance with balancing and cash handling standards.
- Produces accurate work documentation impacting other internal departments as well as external customers.
- Balances the vault and ATM machine(s).
DUTIES SUPPORTING ESSENTIAL FUNCTIONS
- Maintains a thorough knowledge of the features and benefits of all bank consumer products and services.
- Maintains a knowledge of and adheres to all policies, procedures and regulations that govern the retail banking function.
- Maintains a working knowledge of all applicable software, systems and equipment.
- Participates as necessary to ensure that the offices’ daily responsibilities are met.
- Ensures supplies are replenished in a timely manner.
- Promotes a positive team environment by exhibiting the Banks Core Values.
- Performs other duties as assigned.
Education and/or Experience:
- A high school diploma or equivalent required
- 6-12 months related experience normally preferred (Retail sales, customer service and cash handling)
- MUST have RELIABLE transportation
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Vision insurance
Job Type: Full-time
Pay: $17.50 - $18.75 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
