CAMS is in search of an individual who is seasoned in the customer service industry to work as a call center agent. Our Community Support Team Members are passionate about helping callers and finding solutions.
This position is a work from home role as long as you live in NC or SC, near one of our regional offices where company equipment can be retrieved onsite.
Overview
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The position is full-time- 40 hours per week, Monday - Thursday, 8 am- 5 pm and Friday 8 am – 3pm. One 1 hour lunch per week and the other 4 days it is a 30 min lunch, along with 2-15 min breaks per day.
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The hourly rate is $15.00 per hour with additional performance incentives if metrics are achieved
Responsibilities
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Maintain superior customer service levels and productivity according to company standards
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Provide prompt, courteous service to all external and internal customers
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Effectively handle inbound customer service calls
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Make notes/send emails to record customer interactions in a professional manner
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Apply critical thinking and problem-solving skills to customer concerns
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Operate in a fast-paced environment using telephone software and custom computer programs
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Identify and resolve a wide variety of customer service issues related to property management
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Perform other duties as it relates to client services process and procedures
Requirements
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Must have the ability to thrive in a team environment
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Excellent customer service skills
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Ability to multi-task
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Demonstrated ability to communicate effectively
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Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
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Strong problem-solving skills
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Excellent organizational skills
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At least 1 year of customer service experience, preferably in an inbound call center environment
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Desire to learn about the property management industry
Preferred Experience
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Bilingual in Spanish/English is a plus
Benefits
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Paid Time Off
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Company Paid Holidays
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Comprehensive medical, dental, and vision plans are available
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401(k)
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Life Insurance
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Short-term Disability
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Long-term Disability
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Accident coverage
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Critical Illness coverage
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Employee Assistance Program
