Description:
American Road Group is seeking a Service Writer at Pocono Mountain Harley-Davidson in Tannersville, PA! This is a full-time position.
Summary
Act as a liaison between Harley-Davidson customer and service technician, documenting concerns and service needs, scheduling work, assigning jobs to service technicians, and communicating with customers.
Why You'll Love this Role
- Compensation Range: $45,000-$100,000 annually. Performance-based pay plan, typically including a base salary around
$30,000 (depending on skill level and responsibilities).
- Employee discounts on motorcycles, merchandise and parts!
- Paid time off + Holidays.
- Health Benefits offered including Medical, Dental, and Vision.
- Fun, high-energy dealership environment!
- 401k Retirement Plan
Major Duties and Responsibilities
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Provide superior customer service to both internal and external customers.
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Assist Service Department Manager in maintaining a smooth-running efficient department.
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Sell products and services based on additional work needed and service specials.
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Articulate and document customer concerns and assign jobs to technicians.
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Follow through customer work orders from start to finish, from scheduling appointments and reviewing completed work orders with customers.
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All other duties as assigned.
Requirements:
- Outgoing, friendly personality with superior communication skills
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Excellent customer service
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Knowledge or experience of servicing Harley-Davidson Motorcycles preferred.
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Experience with POS systems and parts and management computer software.
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General knowledge of computers and great phone etiquette.
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Current motorcycle license.
Physical Demands and Working Conditions
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Frequently required to bend, stoop, crouch, reach, sit, stand, push and pull.
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The noise level in the work environment is usually loud.
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Requires use of both hands.
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Requires the ability to balance and push a 600+ lb. motorcycle.
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Frequently works near moving mechanical parts.
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Potential exposure to battery acid, gasoline, chemical cleaning materials or other materials in shop.
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Occasionally exposed to exhaust fumes and other airborne particles.
Are you up for a challenge? We believe in this brand, in this culture, in this lifestyle, and in this dream. Make this dream a reality and Apply Today!
