This position is responsible for providing technical troubleshooting support by phone to internal users and/or external customers. This role troubleshoots ASA product issues, ensuring timely resolution and a high level of customer satisfaction. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced environment.
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Respond to technical support requests via phone, email, chat, or ticketing system
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Diagnose and troubleshoot system issues with product
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Provide step-by-step guidance to users to resolve technical problems
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Document issues, resolutions, and processes
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Follow up with users to ensure issues are fully resolved
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1–3 years of customer service troubleshooting support.
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Strong problem-solving and analytical skills
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Excellent communication and customer service skills
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Ability to explain technical concepts to non-technical users
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Strong organizational and time management skills
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Ability to prioritize and manage multiple tasks
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Electronics interest and/or experience a plus
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Primarily office environment
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May require occasional lifting of equipment (up to 25 lbs)
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May require after-hours or on-call support depending on business needs
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Competitive salary based on experience
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Health, dental, and vision insurance
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401(k) with company match
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Paid time off and holidays
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Professional development opportunities
