Department:
Operations / Administration
Location:
Farmington Hills, MI
Employment Type:
Full-Time
Effective Date:
05/1/2026
The Receptionist is the first point of contact for the company and plays a key role in creating a welcoming and professional environment. This role involves greeting visitors, answering and directing calls, handling administrative support tasks, and ensuring the front office operates smoothly.
-
Greets and welcomes visitors in a friendly and professional manner.
-
Answers, screens, and forwards incoming phone calls.
-
Maintains a clean and organized reception area.
-
Receives, sorts, and distributes mail and deliveries.
-
Manages meeting room bookings.
-
Provides basic information to clients or visitors about the company.
-
Assists with administrative tasks such as data entry, filing, and scanning.
-
Coordinates with internal staff and departments as needed.
-
Maintains office supply inventory and places orders when necessary.
-
Handles incoming emails and directs inquiries to the appropriate personnel.
-
Verbal and written communication skills to obtain and exchange factual and technical data, to write, review and edit complex and often controversial correspondence, to explain compensation program policies and procedures, to foster customer dialog, and to diplomatically explain and resolve sensitive issues.
-
Interpersonal skills to initiate and develop productive working partnerships with all levels of the organization. Cooperation and achievement and to confer with external organizations and individuals regarding Title Insurance issues, industry practices and applications of pay programs.
-
Analytical skill and judgment to analyze complex and unique title insurance issues. Provide recommendations for questions or concerns.
-
Comprehensive knowledge of legal and regulatory requirements related to the Title Insurance industry and trends.
-
Working knowledge of the Microsoft Office suite (e.g., Excel and Word) and Google Business suite.
-
Proficient with the DEC AIM system.
-
High school diploma or equivalent.
-
Proven experience as a receptionist, front desk representative, or similar role.
-
Proficient in Microsoft Office (Word, Excel, Outlook) and office equipment (printers, fax machines).
-
Excellent verbal and written communication skills.
-
Strong organizational and multitasking abilities.
-
Professional appearance and demeanor.
-
Ability to maintain confidentiality and handle sensitive information.
-
Ability to regularly stand, talk, bend, stretch, pull or push and lift items.
-
Ability to frequently communicate with clients and co-workers. Must be able to exchange accurate information in given situations.
-
Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
-
Some travel is required to process those transactions outside of our office(s).
Customer Focused
Frontline employees are often the face of your company, shaping how the public perceives our brand. A customer-centric outlook is vital for public-facing roles, helping ensure every interaction leaves a positive and lasting impression.
Detail-Oriented
Employees at every level can benefit from completing their work with care. From conducting safety checks to coordinating with teams on projects, a strong focus on detail can foster quality and consistency. Detail-oriented employees are precise, punctual, and well-organized.
Motivated
Employees are self-motivated, energized and focused, even in challenging times. Motivated employees are driven to excel and take initiative.
Flexible and Responsive to New Demands
Team member(s) can adapt when projects take unexpected turns or priorities shift. Companies need people who can confidently guide their way through change.
Innovative
Innovative employees apply creative solutions to problems. Continuously learn, utilize emerging technologies, and explore multiple approaches to achieve goals.
Problem Solving
Problem-solving skills help identify and address challenges effectively. Recognize issues and inform managers.
Effective Communication
Communication ensures clear and efficient information sharing. Explains straightforward concepts clearly.
Title Connect, LLC was founded in 2004 by Walter Quillico and Jeff Gunsberg. We are a full-service title and escrow Service Company. We provide services for both Commercial and Residential customers.
We have grown the Company through honest and reliable service that helps our customers close their real estate transactions. This dedication to service has allowed us to expand our Company to 9 locations and 45 associates.
Our team of professionals are experienced and dedicated. Our top and middle management team is composed of title and escrow professionals that have been servicing customers in Michigan for a team average of 20 years. It would be our pleasure to put this experience at work for you and your transaction.
We are a member of the American Land Title Association which allows us to keep current on all the new laws and regulations that impact the real estate industry.
Title Connect, LLC
Confidential
