Grane Logistics Express (GLX), the logistics division of Grane Transportation, is looking for vibrant and energetic CSR to join our 3PL team. Grane Transportation is a privately held family company that has been in business for over 90 years and is actively expanding the 3PL/GLX division. As a CSR, your primary responsibility will be to communicate with the customer and assist them with any transportation needs.
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Enter all new freight orders into the TMS system (McLeod)
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Schedule appointment via phone, email or web portal with shipping and receiving locations.
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Enter and ensure all shipment data is correct in McLeod.
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Make daily check calls on all in transit freight.
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Collect necessary PODs /BOLs directly from carriers and supply documentation to accounting department.
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Manage incoming calls and emails and respond professionally and promptly.
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Research answers or solutions as needed.
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Build sustainable relationships through open and interactive communication with the customer.
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Listen and respond to customers’ needs and concerns in a professional and prompt manner.
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Provide operational and sales support.
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Ability to assess situations and proactively communicate to all pertinent parties
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Associates Degree; Bachelor’s degree preferred.
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Proficiency Microsoft Office (all programs).
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Ability to learn new software programs and portals easily.
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Have a positive attitude.
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Strong communication skills needed - Take the extra mile to engage customers.
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High degree of creativity and intuition.
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Ability to think quickly and respond positively under pressure.
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Be self-motivated.
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Excellent problem solving skills.
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Strong organizational skills and time management skills.
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Bi-lingual (any language) and previous customer service experience a plus but not required.
This opportunity provides a start in a dynamic field while also having fun in an energetic work environment. If you want to be more than just a number, then Grane Logistics Express might be the right opportunity for you. Our hands-on training program is individually tailored, and provides exposure to all facets of the industry.
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Salary
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401k
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BCBS Health Insurance, Dental, and Vision
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EOE M/F/D/V
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Mobile device reimbursement plan
