Full-Time Position | 4–5 Days per Week | 9:00 AM – 7:00 PM
We are seeking a motivated, organized, and customer-focused Front Desk / Team Lead to join our growing Head Spa team. This role is perfect for someone who thrives in a fast-paced environment, enjoys building relationships with clients, and is passionate about creating exceptional customer experiences.
As the first point of contact for our guests, you will play a key role in daily operations while helping lead and support the team. We are looking for someone who is confident in sales, highly organized, proactive, and committed to maintaining a welcoming and professional atmosphere.
Responsibilities
- Welcome clients and provide an outstanding first impression
- Manage client check-ins and checkouts
- Schedule appointments and maintain the daily booking calendar
- Respond to phone calls, text messages, emails, and online inquiries
- Communicate with prospective clients and educate them about services
- Conduct client outreach and follow-up communications
- Promote and sell retail products, memberships, and special offers
- Support marketing and client retention initiatives
- Assist in guiding and supporting the spa team throughout daily operations
- Monitor inventory levels and communicate supply needs
- Help maintain an organized, clean, and efficient front desk environment
- Address customer concerns professionally and help resolve service issues
- Ensure schedules run smoothly and maximize appointment availability
Qualifications
- Excellent communication and customer service skills
- Strong organizational and multitasking abilities
- Previous experience in hospitality, spa, salon, wellness, retail, or customer service preferred
- Sales experience and confidence recommending products and memberships
- Leadership experience is a plus
- Ability to work independently and as part of a team
- Positive attitude, professionalism, and strong attention to detail
What We're Looking For
The ideal candidate is energetic, dependable, and passionate about helping clients feel welcome and cared for. You enjoy connecting with people, supporting a team, and taking initiative to help the business grow through exceptional service and client engagement.
Schedule
- Full-Time
- 4–5 days per week
- Fri-Sun REQUIRED
- 9:00 AM – 7:00 PM
If you are passionate about customer service, wellness, and leadership, we'd love to hear from you!
Pay: From $18.00 per hour
Benefits:
Work Location: In person
