Join a team where curiosity meets impact
Sectra is a leading provider of enterprise medical imaging and healthcare IT solutions used by hospitals and health systems across the United States. Our solutions support critical clinical workflows every day, helping improve efficiency, collaboration, and ultimately patient care.
About the role
The Technical Operations Manager at Sectra is a senior technical leadership role responsible for the technical deployment, ongoing integrity, stability, and operational excellence of customer solutions within an assigned portfolio.
This role leads and develops teams of engineers responsible for deploying, supporting, and continuously improving complex healthcare IT environments. You will serve as a key technical partner for our customers, providing leadership across technical delivery, operational priorities, escalations, and the long-term health of their Sectra environments.
Working closely with Program Managers, Customer Success Managers, and other teams across Sectra, you will help connect customer priorities with technical execution. You will ensure engineering teams have the direction, capabilities, and resources needed to deliver reliable solutions while continuously improving how we work.
This is an opportunity for an experienced technical leader who enjoys developing people, solving complex problems, and creating the structure and technical direction needed for teams and customers to be successful.
What you will do
Serve as a key technical and support-facing partner for customers within your assigned portfolio
Provide technical leadership across customer deployments, ongoing operations, upgrades, and other complex technical initiatives
Lead the response to technical escalations, incidents, and complex support issues impacting customer environments
Oversee incident management activities, ensuring strong coordination, communication, resolution, and follow-through
Ensure the technical integrity, stability, scalability, and long-term supportability of customer solutions
Assess technical feasibility, dependencies, risks, and readiness of delivery plans and timelines
Drive continuous improvement efforts to streamline deployments, strengthen operational performance, reduce incidents and rework, and proactively address technical debt
Lead, coach, and develop engineering teams responsible for customer delivery and ongoing technical operations
Serve as the hiring manager for engineering roles, building teams with the right staffing levels and mix of technical competencies
Develop the capabilities needed within the engineering team to support both current customer needs and longer-term portfolio strategies
Identify competency and development needs and support training, onboarding, knowledge sharing, and continued technical growth
Set clear expectations, provide regular feedback, and create accountability for individual and team performance
Support engineers in their continued development through coaching, career conversations, and opportunities to take on increased responsibility
Foster a collaborative environment that encourages curiosity, ownership, continuous learning, and knowledge sharing
Manage the near-term technical and operational backlog for portfolio engineering teams
Ensure engineering teams operate in alignment with Sectra Customer Operations guidelines and agile ways of working
Lead sprint planning, backlog refinement, and retrospectives in partnership with the Program Manager
Balance customer priorities, operational needs, technical risk, and engineering capacity when planning work
Ensure clear ownership and follow-through across technical deliverables, incidents, and improvement initiatives
Monitor engineering workload and capacity to ensure resources are effectively aligned with customer and portfolio priorities
Partner closely with Program Managers to align technical execution with overall delivery plans, priorities, and timelines
Collaborate with Customer Success Managers to align technical priorities with long-term portfolio plans and customer strategy
Work across Customer Operations and other Sectra teams to solve complex technical challenges and coordinate resources
Communicate technical risks, dependencies, resource needs, and operational priorities clearly to technical and non-technical stakeholders
Bring the engineering perspective into portfolio planning and customer discussions to help shape strong, sustainable solutions
Travel as required for internal and customer engagements, up to 25%
Skills & Requirements
What you bring
10+ years of progressive technical or IT experience, ideally within complex enterprise technology environments
5+ years of people management experience, with demonstrated success leading, developing, and building technical or engineering teams
Strong technical foundation with the ability to understand complex systems, integrations, infrastructure, and operational dependencies
Experience leading technical teams responsible for customer delivery, operations, support, or a combination of these areas
Demonstrated experience leading technical escalations and high-impact customer or production incidents
Strong understanding of incident management, root cause analysis, problem management, and continuous improvement practices
Experience managing engineering capacity, technical backlogs, competing priorities, and resource needs
Demonstrated ability to hire, coach, develop, and retain technical talent while building capabilities that evolve with customer and business needs
Strong customer-facing skills with the ability to establish credibility and communicate effectively with technical teams, customer stakeholders, and senior leadership
Experience collaborating across project, program, customer success, product, and technical teams
Ability to balance immediate operational priorities with longer-term technical health, scalability, and customer needs
Strong judgment, ownership, organization, and decision-making skills, particularly in complex or high-pressure situations
Nice to have
Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field, or equivalent practical experience
Experience within healthcare IT, medical imaging, or another highly available or regulated technology environment
Experience supporting large-scale enterprise or multi-site customer environments
Knowledge of enterprise infrastructure, networking, databases, integrations, cloud technologies, or related technical disciplines
Familiarity with RIS, PACS, DICOM, HL7, FHIR, or other healthcare interoperability technologies
Experience with agile methodologies, sprint planning, backlog refinement, retrospectives, or similar engineering processes
Experience working within a global organization or with distributed technical teams
What success looks like
You are an experienced technical leader who enjoys developing people, building strong teams, and creating an environment where engineers can do their best work. You bring the technical depth needed to understand complex customer environments while also being able to step back, set direction, prioritize, and lead through others.
You build trust with customers and your team through strong communication, sound technical judgment, and consistent follow-through. You are comfortable navigating complex situations, bringing the right people together, and creating clarity around priorities and next steps.
You are equally invested in the health of the technology and the growth of the people supporting it. Over time, you help build stronger engineering teams, improve how technical work is delivered, and create customer environments that are increasingly stable, scalable, and supportable.
Why Sectra
At Sectra, you will join a purpose-driven organization where your work directly supports improved patient care. We value curiosity, collaboration, and ownership, and we provide an environment where people are trusted to take responsibility and grow.
How we make your job meaningful and rewarding
At Sectra, we embody the energy of a young startup while enjoying the stability of a well-established brand, vast global experience, and a product backed by 40+ years of innovation. The result? An agile, invigorating, highly supportive and fun environment that empowers our team to do their best work and make a difference in people’s lives every day.
In addition to a competitive salary and performance-based incentives, we offer many exciting benefits and perks, including:
Generous paid time off policy, Competitive Medical, Dental & Vision Plans, Paid Parental Leave, Employee Assistance Program (EAP), 401K matching and more!
A professional workplace with fantastic colleagues, who also have fun at work
A work environment where your voice will be heard and where your efforts make a difference
The ability to work with products that bring real benefits to society
An environment that features technically advanced systems and where patient safety and efficient workflows are key aspects
An international environment with the opportunity to work in, or with, other countries and cultures
Other information
We recruit on an ongoing basis, and the goal is for the right candidate to start as soon as possible
The salary range for this position is $125,000–$145,000, based on experience and qualifications
Sectra provides a competitive total rewards package including comprehensive benefits, retirement plan with matching, and career development programs
Sectra celebrates diversity and is proud to be an equal opportunity employer. We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.
Great Place to Work
Making a difference
Great colleagues
Personal development
Innovation & technology
Global environment
Working close to customers
About the company
Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healthier and safer society.
One thing that identifies us at Sectra is our customer obsession— our ability and willingness to understand, create value for and stand up for our customers. This shared priority is at the core of our culture. Our customers describe this as having the knowledge to meet expectations, the passion to exceed them. As we hire for attitude and ability - train for skill, we happily expand your knowledge, if you bring the passion and willingness to learn.
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Talent Acquisition Team | Contact Person
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Sectra
Multiple locations | Remote
