Job Summary
We are seeking a dedicated and professional Front Desk Receptionist to be the first point of contact for our patients and families at our ambulatory surgery center. This role requires excellent communication skills, a friendly demeanor, professionalism, and the ability to manage multiple tasks efficiently. The ideal candidate will possess strong organizational skills, people oriented, able to multitask, and provide exceptional customer service while maintaining a welcoming environment.
Duties.
- Responsible for the day to day patient flow through the check in process to facilitate efficient functioning of Gastro Care. Acts as a resource to the staff for office issues and to patients or visitors who needs assistance.
- Confirms and prints daily schedule and registers patients upon arrival in the computer.
- Perform data entry tasks, ensuring accurate record-keeping and filing of documents.
- Assist physician and nurses with retrieval of any medical records during the day.
- Maintain procedure appointments and ensure there are no gaps in the daily schedule.
- Provide clerical support including typing, proofreading documents, and managing correspondence.
- Assist with customer support inquiries, ensuring a high level of service is provided at all times.
- Handle administrative tasks such as filing, organizing office supplies, and maintaining an orderly front desk area.
- Collaborate with team members to ensure smooth office operations.
- Checks insurance eligibility in G-Gastro. Collects c0-pays, deductibles, and any patient financial responsibilities if applicable.
- Completes daily billing tasks.
- Balances at the end of the day and prepares deposits to be given to the Administrator.
- Instructs patient in completing the appropriate forms.
- Answers incoming calls and schedules patients.
- Other duties as assigned.
Skills
- Ability to deal efficiently and effectively with a wide variety of individuals.
- Basic computer skills with the ability to learn new software quickly.
- Excellent organizational skills with attention to detail and time management capabilities.
- Ability to communicate effectively and document information accurately.
- Ability to maintain a strong sense of professionalism.
- Experience in front desk operations or as a dental/medical receptionist is preferred, but not required. Will train the right candidate.
- Ability to manage multiple tasks.
- Knowledge of basic medical terminology a plus, but nor required.
- Strong phone etiquette and customer service skills are essential for this role.
- Complies with HIPPA/OSHA policy and procedure.
- We invite qualified candidates who are passionate about providing outstanding service to apply for this exciting opportunity as a Front Desk Receptionist.
Job Type: Full-time
Pay: $18.50 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Retirement plan
Location:
- Springfield, OH 45503 (Required)
Shift availability:
Ability to Commute:
- Springfield, OH 45503 (Preferred)
Work Location: In person
