Position Summary
The Retail Audit Manager supports Prime Communications' retail operations through centralized oversight of AT&T audit performance and in-store brand execution. This role is responsible for monitoring audit results, identifying risks, and partnering with field leadership to ensure consistent compliance with merchandising and brand standards.
The position plays a critical role in maintaining audit performance, driving remediation, and mitigating financial exposure by ensuring stores remain aligned with AT&T requirements and prepared for reaudits.
This role is best suited for someone who is analytical, detail-oriented, and comfortable working cross-functionally to drive accountability and operational consistency.
Key Responsibilities
. Monitor daily AT&T audit results and interpret performance data to identify gaps, risks, and repeat issues
. Partner with field leadership (RSMs, DMs, MDs) to drive corrective actions and improve performance
. Provide coaching and guidance to stores on merchandising standards, audit expectations, and execution
. Support remediation efforts for failing locations and ensure successful reaudits
. Serve as a point of escalation for audit failures and brand compliance concerns
. Track and manage follow-up actions to ensure timely resolution of audit-related issues
. Partner with internal teams and AT&T on audit criteria, updates, and compliance expectations
. Maintain alignment with AT&T communications and update internal materials as needed
. Contribute to process improvements and operational efficiency
. Leverage AI-enabled tools to enhance tracking, identify risk patterns, and prioritize actions
Requirements:
Qualifications
. Bachelor's degree in Business, Retail Management, or related field preferred
. 2–4 years of experience in retail operations, merchandising, audit, or compliance-related roles
. Strong analytical and problem-solving skills with the ability to interpret performance data
. Excellent written and verbal communication skills with cross-functional collaboration experience
. Experience coaching or supporting field teams in a retail environment
. Highly organized and detail-oriented with the ability to manage multiple priorities
. Ability to work independently in a fast-paced environment
. Proficiency in Microsoft Excel and data analysis
