The Retail Lead is responsible for leading the interaction with customers and providing excellent customer service. Acts as a sales leader by possessing cannabis product knowledge, providing product recommendations, and processing sales transactions to meet or exceed the company’s sales and profitability goals.
Responsibilities & Duties
-
Provide friendly, knowledgeable, and compassionate customer service, lead team in same.
-
Educate customers on the brand, product options, and regulatory compliance.
-
Ensure transactions are processed accurately and efficiently using a computerized system; provide training to staff as needed.
-
Act as sales leader to meet or exceed the company’s sales goals by using Insa sales standards, models sales behaviors for team.
-
Protect the stability and reputation of the stores by complying with state regulations and company policies and follow operational procedures as outlined, lead team in same.
-
Execute daily communication with store team to review sales performance, sales goals, current promotions, and any pertinent company directives or information.
-
Authorize facility access for employees, customers, and visitors by checking IDs, providing escorts, and completing and retaining applicable records while maintaining the customer experience.
-
Ensure order fulfillment and restocking happens when needed.
-
Assist with training and development for team members.
- Accommodate a flexible schedule, including nights, weekends, and holidays.
-
Ensure compliance with Company SOPs and state regulations
-
Ensure the work area is kept in clean and safe condition.
-
Champion a safe work environment by modeling safety procedures, wearing appropriate PPE, and reporting injuries, near misses, and hazards to management.
-
Behave in a manner that is positive, productive, cooperative, and encourages teamwork.
-
Perform other duties as assigned.
Qualifications & Skills
-
Must be at least 21 years of age.
-
High school diploma or GED required.
-
Previous retail, hospitality, and/or customer service experience preferred.
-
1 – 3 years of leadership experience preferred.
-
Basic computer skills required; POS software and cash management experience preferred.
-
Must have reliable transportation.
-
Must be able to pass a background check in accordance with state regulations.
Competencies
-
Attendance & Punctuality
-
Dependability & Flexibility
-
Positive, Productive, Cooperative, and Encourages Teamwork
-
Interpersonal Communication
-
Results Focused
Physical Requirements
-
Ability to stand and walk for an 8+ hour shift.
-
Ability to lift and carry up to 50lbs occasionally.
-
Ability to stoop, kneel, and bend at the waist.
-
Visual acuity is needed for viewing computer screens and fine print.
-
Manual dexterity needed for performing transactions.
Workplace Environment
-
Busy retail environment with moderate noise level
-
Indoor/outdoor environment with exposure to seasonal temperature changes
-
High volume work during peak hours, events, and holidays
Note: This job description is intended to provide a general overview of the position and does not encompass every task or responsibility that may be required.
Pay Range: $18.00 - $21.01
Insa is a multi-state employer, and this is the company-wide pay range. Offers will be provided in accordance with state-specific minimum wage guidelines.
