Front of House — Made by Solace (Lagree & Wellness Studio)
Made by Solace is seeking a Front of House Associate to be the welcoming face of our Lagree and wellness studio. This role is perfect for someone passionate about fitness, wellness, and community, who thrives in a fast-paced, customer-focused environment.
Made by Solace is more than a fitness studio — it's a sanctuary for mindfulness, movement, and self-care. We're built around Lagree fitness, red light therapy, and a community that genuinely shows up for each other. We're looking for a warm, detail-oriented Front of House team member who takes pride in creating a five-star experience from the moment a client walks through our doors.
What You'll Do
As the face of Solace, you'll be responsible for creating a seamless, welcoming environment before, during, and after every class. Your day-to-day includes checking clients in via Mariana Tek, reviewing client notes (injuries, pregnancy modifications, birthdays, new memberships), and communicating key information to instructors before class begins. You'll prepare cold eucalyptus towels for cooldown, manage laundry throughout your shift, and keep the towel fridge stocked and ready. You'll continuously wipe down restroom counters between every class, restock amenities, and maintain the Mega Pros — dusting, disinfecting, and keeping the fitness floor spotless. Opening shifts include refilling tea water, counting inventory, cleaning mirrors, and setting up the studio. Closing shifts include vacuuming, mopping, taking out trash, setting up for the next morning's class, and ensuring everything is powered down safely. During downtime, you'll respond to client emails and message inquiries, check missed calls and send follow-up texts, and engage with our community on Instagram and TikTok. You'll also handle membership and Classpass questions, assist with retail and inventory, and step up with professionalism during unexpected situations like last-minute instructor changes.
You're a Great Fit If You:
- Take genuine pride in a spotless, beautiful space — you notice the details others miss
- Are a self-starter who keeps moving during downtime without being told
- Genuinely love people and thrive in a fast-paced, community-first environment
- Can multitask calmly during busy class transitions
- Are comfortable learning studio management software (Mariana Tek / Xplor)
- Have strong written communication skills and can represent the Solace brand warmly and professionally across email, text, and DMs
- Have a passion for wellness, fitness, or the boutique studio world
- Are reliable, punctual , and communicate clearly
- Can handle sensitive situations — payment issues, client injuries, last-minute changes — with professionalism and grace
- Provide exceptional customer service, ensuring every client feels welcomed, supported, and informed about our offerings.
Qualifications:
- Friendly, proactive, and passionate about health, fitness, and customer care.
- Flexible availability for scheduling
- Detail-oriented with a strong commitment to cleanliness and studio presentation.
- Strong communication and multitasking skills.
- Previous experience in hospitality, fitness, or wellness
- Customer Service experience
Key Attributes
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Proactive and solution-oriented approach
- Passion for health and wellness
- Ability to work independently and as part of a team
- Assist with class check-ins, membership sales, and retail transactions.
- Be an expert in Made by Solace membership packages to promote and sell
- Maintain a clean, organized, and high-quality studio environment, including resetting equipment, restocking amenities, and ensuring cleanliness in common areas, restrooms, and studio space.
- Educate clients on Lagree fitness, wellness services, and studio policies to enhance their experience.
- Anticipate client needs and provide proactive support to ensure a seamless and enjoyable visit.
- Handle client inquiries, concerns, and feedback with professionalism and care.
- Foster a positive and inclusive community that aligns with our studio’s mission.
- Answering phone calls and emails promptly and professionally
- Managing client bookings and schedule changes
- Processing payments and handling client accounts
- Performing other duties as assigned by the Studio Manager
- Opening and closing the studio according to established procedures
- Ensuring the studio is well-stocked with supplies
- Assisting instructors with class preparation and setup
- Reset our Rest and Recover Rooms between sessions
Availability
Weekdays 5:30am-8pm. Weekend availability is a plus. Part-Time Only.
Pay: $17.00 - $18.00 per hour
Application Question(s):
- Have you done Lagree before?
- Do you attend group fitness classes?
- Have you used Classpass before?
Experience:
- Customer Service: 1 year (Preferred)
Location:
- Alhambra, CA 91801 (Preferred)
Work Location: In person
