The Credit and Collections Associate is accountable for the processing and verification necessary to ensure accurate and timely payment of all invoices.
Duties and Responsibilities
- Runs aging report on a weekly basis and places collection calls on delinquent accounts and reports on status. This is done for all AIV locations.
- Record accurate and detailed notes on collection efforts.
- Follows-up on outstanding account receivable issues in accordance with priority level.
- Handles and responds to customer calls/correspondence regarding accounts receivable, refunds or general accounting.
- Communicate with internal and external customers to resolve disputed receivables.
- Process credit applications for new and existing customers.
- Responsible for releasing “orders on hold” and “over the credit limit” holds.
- Post COD payments and release orders.
- Post daily incoming ACH/wire and check payments.
- Run credit card payments and post accordingly.
- Bill freight amounts to customers.
- Make adjustments to invoices. Examples: Issue credits or additional billings when needed.
- Assist with general incoming calls overflow as well as lunch phone rotation as needed.
- Will serve as back-up support for Receptionist during breaks and absences.
Knowledge, Skills and Abilities
- Basic computer & typing skills.
- Ability to use 10-key calculator for a variety of accounting functions.
- Must be able to multi task and be detail oriented.
- Ability to meet deadlines while producing high quality work.
- Positive attitude is essential, including excellent interpersonal and communication skills.
- Ability to perform at high levels in a fast paced ever-changing work environment.
- Ability to anticipate work needs and follow through with minimum direction.
- Ability to work independently, self-starter, energetic.
- Ability to listen, communicate (written and verbal), and follow-up effectively with all staffing levels and clients/customers.
Education and Qualifications
- High school diploma
- College level accounting classes is an advantage
- Must have strong accounts receivable collections experience
Preferred
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Ability to multitask
- Customer Service
-
Verbal and Written Skills
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
