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Medical Center Representative (As Needed)

Phoebe Physician Group, Inc. -
Albany, GA

Job Details

PRN | Per diem

Qualifications

Customer communication
Computer literacy
High school diploma or GED
Handling customer service requests

Full Job Description

Job Number:

31410

Location:

Phoebe North Campus

Street Address:

2000 Palmyra Rd

City, State:

Albany, Georgia

Zip Code:

31701

Department:

PPG CBO

Shift:

Days

Job Type:

PRN/Per Diem

Posted Date:

2025-03-21

Job Description Summary:

Description:

Description - External

JOB SUMMARY

Screens and refers all incoming calls and customers and or patients, manages customer and or patient flow, maintains current medical records, files secondary insurance, enters charges and payments, files secondary insurance, workers compensation claims, and corporate services claims, pursues collections daily, investigates patient billing inquiries, orders supplies and prepares mandatory computer generated reports. Performs business office functions within a medical clinic related to appointment scheduling, registration, claims management, cash collection, and medical records maintenance. During times of high patient volume and/or to assist with coverage, may be asked to float to other PPG clinics.

GENERAL REQUIREMENTS

Adheres to the hospital and departmental attendance and punctuality guidelines
Performs all job responsibilities in alignment with the core values, mission and vision of the organization
Performs other duties as required and completes all job functions as per departmental policies and procedures
Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.

WORKING CONDITIONS

General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.
May be exposed to high noise levels and bright lights.
May be exposed to limited hazardous substances or body fluids, or infectious organisms.
May be required to change from one task to another of different nature without loss of efficiency or composure.
Periods of high stress and fluctuating workloads may occur.
May be scheduled as needed including overtime

Qualifications - External

EDUCATION REQUIREMENTS

High School Diploma or GED (Required)

EXPERIENCE REQUIREMENTS

1 year of medical office experience is required (Preferred)
1 year experience with CPT and ICD-9 insurance coding (Preferred)
1 year of customer service experience (Required)

CERTIFICATIONS AND LICENSURES

No Certifications are Required or Preferred

GENERAL SKILLS

Organizational Skills
Communication Skills
Interpersonal Skills
Customer Relations
Mathematical
Grammar / Spelling
Read / Comprehend Written Instructions
Follow Verbal Instructions
Basic Computer Skills
General Clerical Skills
Motivational skills
Self-starter

PHYSICAL REQUIREMENTS

Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors
Have good - manual dexterity and eye-hand-foot coordination
Ability to perform - repetitive tasks/motion

PHYSICAL DEMANDS

Standing - Frequently within shift (34-66%)
Walking - Frequently within shift (34-66%)
Sitting - Continuously within shift (67-100%)
Climbing - Occasionally within shift (1-33%)
Bending/Stooping - Occasionally within shift (1-33%)
Twist at waist - Occasionally within shift (1-33%)
Pushing/Pulling - Occasionally within shift (1-33%)
Reaching above shoulder - Occasionally within shift (1-33%)

Job Description URL

www.phoebehealth.com/JobDescriptions/MedicalCenterRep-88240-04-19-23.pdf

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