View Point Health’s SA Residential is a 12-month Semi-Independent Residential SUD Treatment program. The SA Residential Program provides services designed to develop, support, and maximize the functional abilities, supports individuals in maintaining abstinence from substance use, and promotes the pursuit of meaningfully unique goals and interests. We offer person-centered, recovery-focused care in a way that is supportive and collaborative. Through education, training, and individual, family &/or group counseling, 12-step support, and psychiatric intervention, individuals with substance use and co-occurring disorders will develop skills to become productive participants in their communities, experience more satisfaction in relationships with family and friends, and have a healthier lifestyle. Services are individualized and based on the needs, strengths, and preferences of the persons served. A team approach is used to provide an array of resources and knowledge
The Program Manager – SA Residential and SAIOP leads an interdisciplinary treatment team working within a continuum of care for Addictive Disease Services with a focus on providing Semi-Independent Residential AD services for individuals with moderate to severe SUD. The Program Manager – SA Residential and SAIOP manages all aspects service provision including but not limited to the following duties and responsibilities.
Duties & Responsibilities
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Provides day-to-day oversight, administrative leadership, and supervision to the Treatment Team and residential team.
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Responsible for managing Clinical Staff with Monthly Schedule, New Hire Orientation, Training and monitoring Compliance and Quality Standards as part of their annual Performance Measurements/ Evaluation as well as documenting and addressing Disciplinary Actions
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Schedules staff coverage to assure adequate coverage for all functions 24x7.
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Appropriately interprets and implements applicable regulations of the agencies, payers and accreditation boards that govern the program.
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Leads Treatment Team meetings to review caseloads and manage care coordination as well as overseeing all incoming client referrals and/or transfers.
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Ensures all quality measures are met, including treatment plans, orders, authorizations, daily notes, treatment team, and Service Plan Developments and other documentation according to DBHDD standards.
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Signs off on individualized Treatment Plans and Tx plan updates as needed.
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Provides clinical supervision to clinical team members whose licensure status requires ongoing, routine clinical supervision.
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Create or refresh work-flow processes, standard operating procedures, and routine auditing of charts and ECR.
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Works closely with and part of Specialty Services AD Access team by helping coordinate entry to services as well as referral to other appropriate levels of care.
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Participates in the hiring of staff; provides supervision to direct reports; completes performance assessments and coaches staff with performance improvement.
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Approves leave requests and follows and implements agency policies regarding use of leave, communicates with payroll for any leave or pay adjustments.
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Assist with Clinical Caseload as needed.
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Provides therapeutic services to clients including some group skills/group education, care coordination services and some individual Community Transition Planning sessions.
- Adheres to agency standards with clinical documents and ensure team is following standards as well as checking CareLogic alerts.
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Runs and track monthly reports; provides feedback to the team.
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Monitors and follows up on all failed claims and activities to ensure collection of claims; coach and train staff on maximizing revenue.
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Responsible for responding to client complaints and proactively intervening to prevent complaints.
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Serves as liaison with Health Informatics and Billing teams.
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Participates in administrator On-Call rotation.
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Provides assistance and problem resolution to clients, staff and internal & external partners, and other agencies.
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Other duties as assigned.
