Client Patient Liaison – Emergency Department
Advanced Veterinary Specialists – Santa Barbara, CA
Who We Are:
Advanced Veterinary Specialists (AVS) is a leading 24-hour emergency and specialty veterinary hospital in Santa Barbara. Our expert team of veterinarians and support staff provide high-quality care across emergency, internal medicine, surgery, oncology, and critical care services. We are committed to excellence, compassion, and a collaborative team culture that supports both our clients and each other.
Position Overview:
We are seeking a Client Patient Liaison (CPL) to join our Emergency Department. This is a non-clinical, client-facing role ideal for someone who excels in fast-paced environments and thrives on delivering compassionate, high-quality customer service. You will serve as the primary contact for clients with pets in emergency care—providing real-time updates, supporting the intake and discharge process, and ensuring a smooth, empathetic experience during stressful moments.
Compensation:
Key Responsibilities:
Client Communication: Serve as the first point of contact for emergency clients, providing updates, guidance, and reassurance throughout their pet’s visit.
Patient Flow Support: Assist with managing the flow of emergency patients by coordinating communication between the front desk, veterinary staff, and clients.
Customer Service: Deliver compassionate, efficient, and solution-oriented service during emotionally charged situations.
Documentation: Maintain accurate records of client communication and patient updates using hospital software.
Billing & Estimates: Provide clients with treatment estimates, process payments, and assist with basic billing and insurance-related questions.
Triage Assistance (Non-Clinical): Direct urgent cases to clinical staff appropriately, ensuring immediate attention to critical patients.
Collaboration: Work closely with ER veterinarians, technicians, and client service representatives to maintain seamless client and patient experiences.
What You Bring:
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Previous experience in a veterinary, healthcare, or high-volume customer service setting
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Strong interpersonal and communication skills—verbal, written, and empathetic
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Ability to multitask in a fast-paced, emotionally charged environment
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Familiarity with veterinary practice management software and/or EMRs (preferred)
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High level of professionalism, integrity, and discretion with confidential information
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Calm, compassionate demeanor with a proactive and team-focused mindset
Schedule:
Working Conditions:
Benefits (Full-Time):
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Medical, dental, vision, life, and disability insurance
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Flexible spending accounts
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401(k) retirement plan
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3 weeks of accrued paid time off
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Uniform allowance
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VetBloom access – RACE-approved CE and learning platform
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Opportunities for growth and advancement in a supportive environment
Join our team and help support clients through some of the most important moments in their pets’ lives. Apply today and make a difference at Advanced Veterinary Specialists.
