Position Title:
Service Manager
Job Code:
SERMGR
Department:
Service
Department #:
0213
Reports To:
GM
FLSA Status:
Exempt
Infiniti of Plymouth is now conducting interviews for an experienced Service Manager to lead our service department.
Currently 5 Techs and 1 Advisor - Ability to grow up to 8-9 Techs and 2 Advisors. Great opportunity for a seasoned Manager to take to the next level.
Salary + Bonus
$125,000 to $150,000 yearly wage
Qualifications
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A minimum of 3 years of consistent, verifiable experience in automotive service department management
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Nissan/Infiniti experience preferred
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Familiar with Reynolds and Reynolds DMS
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Strong focus on providing excellent customer service
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Clean and Valid Driver's License
What We Offer
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Medical, Dental, Vision, Life, Disability insurance options
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401K Plan
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Vacation and Sick time
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Growth Opportunities
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Paid Training
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Discounts on products and services
POSITION SUMMARY The Service Manager directs, supports and develops service operations
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Ensure your department is properly staffed during all hours of operation.
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Ensure payroll is calculated and submitted on a timely basis as determined by human resources department,
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Hold weekly department meetings.
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Hire and maintain a technical production staff that can perform all types of maintenance work and mechanical repair on the products the dealership sells.
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Ensure that all necessary shop equipment is in proper and safe working condition.
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Schedule training as necessary to properly repair and service the vehicles the dealership sells.
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Strive to increase the production and earnings of every employee.
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Implement and maintain service menus that are market price competitive, offer better value than your competitors and promote long term customer retention
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Provide upper management monthly reporting and feedback comparing your departments CSI, RO count, Revenue, Profitability, Market Share and Warranty Cost Per Vin versus the district, region and national.
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Utilize the quarterly manufacturer marketing programs effectively
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Set up and maintain a service reminder program via your manufacturer or RT24 designated vendor.
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Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly.
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Review the flat rate flagging practices on a periodic basis.
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Ensure that all required technical publications, periodicals, bulletins, etc. are obtained, kept up to date and properly maintained.
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Review technical bulletins from the manufacturer and distribute them to the appropriate technicians.
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Stay up to date on product changes and new products.
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Assure proper repair order flow to satisfy manufacturer/dealership/business office requirements.
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Know, understand and adhere to all of the manufacturer’s warranty policies and procedures.
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Administer proper and prompt warranty claims processing and submission. Maintain proper cost per vin. guidelines as designated on the monthly manufacturer reports.
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Maintain a high level of shop cleanliness, equipment repairs and general shop appearance.
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Analyze and eliminate practices that waste supplies, utilities, space and time.
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Maintain adequate security of the service department, parking areas and personnel.Represent the dealership in cases of emergency involving the service department or as directed by dealership management.
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Cooperate with all other dealership managers, and when necessary to resolve conflicts, request the involvement of the next higher dealership authority.
