1. Philosophy
a) Supports the facility’s ideology, mission, goals, and objectives
b) Performs in accordance with the facility’s policies and procedures
c) Follows the facility’s standards for ethical business conduct
d) Conducts self in a professional manner, and as a positive role model and team member
e) Recognizes patients’ rights and responsibilities and supports them in performance of job duties
f) Respects a patient’s right to privacy, dignity, and confidentiality
g) Participates in facility committees, meetings, in‐services, inventory and activities
2. Communication
a) Communicates effectively and professionally with patients, visitors, physicians, and coworkers
b) Interacts professionally with others in a positive, respectful, and considerate manner
3. Financial practices
a) Uses facility resources appropriately and avoids wasteful practices
b) Reports wasteful practices
c) Analyzes work area and makes recommendations for potential cost‐effective improvements
4. Compliance program
a) Contributes to the progress and development of the organization’s adopted compliance program
b) Performs according to established compliance policies and procedures
5. Performance‐improvement program
a) Contributes to the progress and development of the organization's adopted performance‐improvement program
b) Performs according to established performance‐improvement policies and procedures
6. Safety/risk‐management program
a) Adheres to safety policies and procedures in performing job duties and responsibilities
b) Maintains responsibility for safe work area by reporting to safety officer or designee observed or suspected safety violations, hazards, and policy/procedure noncompliance
c) Responds to emergency situations with competence and composure
d) Reports observed or suspected medical emergencies, notifies appropriate personnel, and responds appropriately
e) Identifies facility emergency situations (e.g., fire, disaster) and notifies appropriate personnel and external agencies
7. Professional competence
a) Participates in continuing education and other learning experiences
b) Seeks new learning experiences by accepting challenging opportunities and responsibilities
c) Welcomes suggestions and recommendations
8. Receptionist duties
a) Serves as telephone operator for facility; routes incoming calls correctly and takes accurate messages when unable to connect caller to requested party
b) Receives and distributes all mail and special deliveries
c) Greets patients and provides necessary paperwork for completion
d) Notifies appropriate nursing staff that patient is present after patient has completed paperwork
e) Keeps track of patient’s family, patient’s driver, etc.
f) Ensures that pharmaceutical/equipment representatives have appropriate badges and do not interfere with patient care or confidentiality
g) Prints out all labels, forms, etc., for patient charts and assembles charts before appointment
h) Calls appropriate agencies for assistance in case of emergency
i) Performs other miscellaneous office/clerical duties as needed
9. Financial duties
a) Collects appropriate deposit, co‐payment or deductible payment as indicated on the patient’s account
b) Issues appropriate duplicate receipts when receiving payments by cash or check directly from patients
c) Gives balanced payments‐received log, deposit log, and originals and copies of all cash, credit card slips, and checks received to billing and accounting
***Responsible for incoming cash, checks, and credit card receipts until balanced and billing and accounting personnel***
Qualifications:
1. Cooperative work attitude toward co‐employees, management, patients, visitors, and physicians
2. Ability to promote favorable facility image with physicians, patients, insurance companies, and general public
3. Ability to make decisions and solve problems
Required
1. High school diploma or GED certificate
2. Training or courses in business office skills
3. Good typing skills
4. Good communication skills
5. Good computer skills
6. Strong ethical and moral character references
7. BLS certification
Preferred
1. Medical receptionist experience
2. ASC experience
1. Accuracy
2. Attention to detail
3. Timeliness
4. Organization
5. Little supervision needed to accomplish task
Dependability:
1. Attendance
2. Punctuality
3. Ability to follow instructions
4. Ability to meet deadlines
Physical/Mental Requirements:
1. Ability to sit, stand, and walk
2. Visual and auditory acuity for frequent use of computer and telephone and occasional use of other office equipment
Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
