Service Manager
Wolverine Truck Group – Ypsilanti, Michigan
With over 60 years in the industry and 3 dealership locations in the Metro Detroit area, Wolverine Truck Group serves a wide range of customers in the trucking industry. With two of the best truck brands backing us; Freightliner and Western Star, we have the platform to deliver a level of superiority far beyond the customer’s expectations. We are seeking a motivated and results-driven Service Manager to join our team.
Salary will be determined according to the candidate's experience and skills.
Wolverine Truck Group offers a benefit package including:
- 401(k) retirement plan, with company match
- Disability Insurance
- Health, Vision and Dental Insurance
- Life Insurance
- Paid Vacation
The Service Manager is accountable for operations, profitability, sales performance results, department supervision, and customer satisfaction in the Service department.
ESSENTIAL DUTIES:
- Forecast goals and objectives for the department and strive to meet them.
- Strive for harmony and teamwork with all other departments.
- Prepare and administer an annual operating budget for the service department.
- Understand, keep abreast of, and comply with federal, state, and local regulations that may affect shop operations.
- Hire, train, motivate, counsel, and monitor the performance of all service department staff.
- Direct and schedule the activities of all service department employees.
- Conduct meetings with service department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation.
- Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction.
- Establish and enforce a pricing policy that balances volume, customer loyalty, and the cost of doing business.
QUALIFICATIONS:
- High school diploma or the equivalent.
- Ability to read and comprehend instructions and information.
- Previous supervisory experience.
- 3 years of experience in an automotive or heavy truck service department.
- Excellent communication and managerial skills.
- Willingness to learn dealership and OEM computer systems.
- Professional personal appearance.
- CDK experience a plus.
Job Type: Full-time
Pay: From $90,000.00 per year
Shift:
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person
