Job Summary
We are seeking an operational leader to join our team as an Assistant Service Manager / Service Advisor. This blended role is designed for an experienced automotive professional ready to step into a high-level oversight and management position while staying actively involved on the service drive.
Instead of being tied down as the primary point of contact for daily customer traffic, you will serve as the strategic overseer of the entire service department. You will directly manage, mentor, and monitor our team of two Service Advisors, while partnering with the technicians to drive efficiency and hit sales goals. While you will assist with writing service during peak hours, vacation coverage, or high-volume days, your primary focus will be managing shop operations and coaching your team. Crucially, you will step up as the acting leader of the entire facility whenever the General Manager is off-site.
What We Offer (Best-in-Class Industry Benefits)
We believe a great career shouldn't cost you your personal life. We offer a competitive compensation package alongside premium benefits:
Elite Schedule:
- Closed on weekends (Enjoy every Saturday and Sunday off!)
- Closed for all major holidays
Health & Wellness:
- Comprehensive health, dental, and vision insurance
- Financial & Long-Term Stability:
- 401(k) retirement plan with company matching
- Paid vacation and sick time
Perks & Culture:
- Company-provided lunch every Friday
- Generous employee discounts on vehicle services and parts
Core Leadership & Service Advisor Responsibilities
- Department Oversight: Supervise daily front-of-house and back-of-house operations to ensure seamless workflow, high productivity, and maximum shop capacity.
- Drive Revenue Strategy: Collaborate with the advising team and the technician team to build, execute, and track a highly efficient daily shop action plan focused strictly on hitting company sales goals.
- Advisor Mentorship & Coaching: Act as the direct supervisor for our two Service Advisors. Provide continuous coaching, training, and role-playing to help them maximize their sales conversion, ticket averages, and customer handling skills.
- Support the Service Drive: Step in as a Service Advisor to actively greet customers, write service, and build repair orders when needed to support the primary advisors during peak hours or coverage gaps.
- Full Facility Management: Confidently assume operational leadership over all service advisors and shop technicians when the General Manager is away, ensuring safety, policy compliance, and total accountability.
- Workflow Optimization: Monitor repair order (RO) progression on the shop floor, identify bottlenecks between advisors and technicians, and dynamically adjust priorities to keep the shop moving.
What Makes You a Great Fit
- Leadership Mindset: Natural ability to lead from an oversight position, hold a team accountable to numbers, and keep everyone motivated.
- Experience: 3+ years of experience as an Automotive Service Advisor, Service Writer, or Assistant Manager, with a proven track record of hitting sales targets.
- Coaching Capability: A passion for training and development, with the ability to look at an advisor's performance data and coach them to higher sales numbers.
- Technical Savvy: Deep understanding of automotive repair times, labor guides, and modern shop management/DMS software systems.
Hiring Requirements
- Must have a valid driver’s license with an acceptable driving history.
- Mandatory background check and pre-employment drug screening required.
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Application Question(s):
- How many years of Automotive Service Advisor or Service Writer experience do you have?
- Are you comfortable undergoing a mandatory pre-employment background check and drug screening as a condition of employment?
- This position requires supervising two other advisors and managing shop production when the General Manager is away. Briefly describe your past experience leading or training others in a shop environment.
Work Location: In person
