IT Support Specialist (Level 1-2)
About AllTech IT Solutions
At AllTech IT Solutions, we help growing businesses confidently and securely navigate technology through trusted relationships, proactive support, and cybersecurity-focused solutions.
We are a rapidly growing Managed Services Provider (MSP) serving businesses throughout Alabama and the Southeast. Our clients rely on us to provide managed IT services, cybersecurity protection, cloud solutions, and strategic technology guidance that helps their organizations operate efficiently and securely.
We are building a team of professionals who are passionate about technology, committed to exceptional customer service, and driven to continuously improve. If you enjoy solving problems, helping people, learning new technologies, and working in a collaborative environment, we'd love to meet you.
Position Overview
We are seeking an IT Support Specialist (Level 1-2) to provide remote and onsite technical support for our business clients. This role is ideal for someone with strong troubleshooting skills, excellent communication abilities, and a desire to grow their career within a modern MSP environment.
You will work with a variety of technologies including Microsoft 365, Windows workstations and servers, networking equipment, cybersecurity tools, cloud services, and line-of-business applications.
Success in this role requires technical aptitude, strong customer service skills, accountability, and a willingness to learn.
Responsibilities
- Provide remote and onsite technical support to business clients
- Troubleshoot and resolve hardware, software, networking, and user issues
- Support Microsoft 365 environments including Exchange Online, Teams, SharePoint, and Entra ID
- Deploy, configure, and maintain desktops, laptops, printers, and mobile devices
- Assist with user onboarding, offboarding, and account administration
- Support cybersecurity solutions including endpoint protection, MFA, email security, and vulnerability management
- Troubleshoot networking issues involving firewalls, switches, wireless networks, and internet connectivity
- Document work performed and maintain accurate ticket notes
- Participate in technical projects, upgrades, and client implementations
- Escalate complex issues appropriately while maintaining ownership of client communication
- Follow established processes, standards, and best practices
- Deliver an exceptional customer experience during every interaction
Qualifications Required
- 2+ years of experience in technical support, help desk, desktop support, or managed services
- Working knowledge of Windows operating systems
- Experience troubleshooting Microsoft 365 environments
- Understanding of networking fundamentals including TCP/IP, DNS, DHCP, wireless networking, and VPN connectivity
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational and time-management abilities
- Ability to work independently while contributing to a team environment
- Ability to lift up to 50 pounds
- Valid driver's license with a satisfactory driving record
- Ability to pass a background investigation and drug screening
Preferred
- Experience working for a Managed Services Provider (MSP)
- CompTIA A+, Network+, Security+, or similar certifications
- Experience with Microsoft 365 administration
- Experience with cybersecurity tools and best practices
- Experience supporting multiple clients and environments simultaneously
What Success Looks Like
Successful team members at AllTech:
- Do what they say they will do
- Serve clients and teammates first
- Continuously improve their skills and knowledge
- Take ownership of problems and see them through to resolution
- Communicate professionally and proactively
- Bring confidence without ego
- Do the right thing, even when no one is watching
Why Join AllTech?
- Competitive compensation
- Health insurance
- Paid time off
- Professional development opportunities
- Certification reimbursement
- Career advancement opportunities
- Modern technology environment
- Collaborative team culture
- Opportunity to grow with a company that is investing heavily in cybersecurity, automation, AI, and operational excellence
This is more than a help desk position. It is an opportunity to build a long-term career with a growing technology company that values relationships, continuous improvement, and exceptional service.
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Application Question(s):
- In 2-3 sentences, tell us why you are interested in working for a Managed Services Provider rather than an internal IT department.
Work Location: In person
