Location: Houston, TX
Employment Type: Full-Time
At EPIC Health, we’re on a mission to revolutionize healthcare delivery with relentless focus, innovation, and compassion. As the Director of Operations, you’ll be a pivotal leader in driving efficiency, enhancing patient care, and fostering a culture of excellence across our healthcare network. If you’re a strategic thinker with a proven track record of operational leadership, we want you on our team.
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Develop and execute strategic plans to optimize operational efficiency, quality of care, and patient satisfaction.
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Collaborate with senior leadership to align operational goals with EPIC Health’s mission and long-term vision.
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Drive growth initiatives and operational scalability across multiple healthcare locations.
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Oversee daily operations, including staffing, resource allocation, and workflow optimization.
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Ensure compliance with healthcare regulations, quality standards, and best practices.
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Identify and implement process improvements to enhance service delivery and patient outcomes.
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Support clinic leaders and department managers in achieving operational and financial goals.
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Develop and manage budgets, control expenses, and maximize revenue streams.
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Identify opportunities for cost savings and revenue enhancement while maintaining quality standards.
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Monitor key performance indicators and operational metrics to ensure organizational success.
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Lead initiatives to monitor and improve the quality of healthcare services, patient outcomes, and patient satisfaction.
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Implement performance metrics and benchmarking to drive continuous improvement.
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Promote a culture of accountability, excellence, and patient-centered care.
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Recruit, mentor, and inspire a high-performing team, fostering a culture of collaboration and growth.
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Provide leadership and guidance to staff, promoting professional development and engagement.
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Build succession plans and leadership development strategies across the organization.
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Build strong relationships with physicians, clinical staff, administrators, and external partners.
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Collaborate across departments to ensure alignment and operational success.
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Serve as a key liaison between executive leadership and frontline operations teams.
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Evaluate and implement technology solutions to streamline operations and enhance productivity.
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Stay informed on emerging trends and innovations in healthcare technology.
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Leverage data analytics and reporting tools to support operational decision-making.
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Identify and mitigate operational risks, ensuring compliance with legal and regulatory standards.
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Develop and enforce policies and procedures to safeguard the organization’s reputation and assets.
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Bachelor’s degree in Healthcare Administration, Business Administration, or a related field required; Master’s degree preferred.
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Minimum of 5–7 years of progressive healthcare operations leadership experience.
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Experience overseeing multi-site healthcare operations, ambulatory care, primary care, specialty care, or value-based care programs preferred.
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Strong understanding of healthcare regulations, compliance requirements, and industry standards.
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Experience managing budgets, operational performance, and cross-functional teams.
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Strong analytical, problem-solving, and decision-making abilities.
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Exceptional communication, negotiation, and interpersonal skills.
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Proven success leading teams and managing complex projects in a healthcare environment.
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Proficiency in healthcare management software, data analysis tools, EHR systems, and Microsoft Office Suite.
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Ability to thrive in a fast-paced, growth-oriented healthcare organization.
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Certification in Healthcare Administration (e.g., Certified Healthcare Executive, Certified Medical Practice Executive).
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Experience managing multi-location healthcare facilities or large-scale healthcare operations.
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Bilingual in Spanish or Mandarin is highly preferred to effectively support Houston’s diverse patient population.
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Experience working with underserved, multicultural, and multilingual communities is strongly preferred.
When you join EPIC Health, you're joining a mission-driven organization dedicated to improving healthcare access, quality, and outcomes for the communities we serve.
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Competitive Salary and Comprehensive Benefits Package
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Medical, Dental, Vision, Disability, and Life Insurance
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401(k) Retirement Plan
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Paid Time Off and Paid Holidays
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Professional Development and Leadership Growth Opportunities
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Collaborative Culture Focused on Innovation and Excellence
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Opportunity to Make a Meaningful Impact on Patient Care
If you’re a driven leader ready to shape the future of healthcare, we want to hear from you.
Apply today to join EPIC Health and make a lasting impact in the communities we serve.
Background checks are required for this role.
