Overview of First Care Medical Clinic
For over three decades, First Care Medical Clinic has been a leader in patient-centered primary care across North and South Carolina. With seven clinics, telehealth services, and convenient hours from Monday to Saturday, we are dedicated to closing gaps in healthcare by providing comprehensive, coordinated care. Our services range from internal medicine and pediatrics to psychiatric counseling and on-site diagnostic evaluations. Our long-standing commitment is to serve our patients with exceptional care, and we are always looking for innovative ways to improve.
Our Core Belief
At First Care Medical Clinic, we believe that the patient is the most important person. We are here to serve the patient. We see ourselves as public servants, and without the patient, our practice does not exist. Patients do not have to come to First Care Medical Clinic. Patients choose us from many options, and it is a privilege to provide their care. This understanding is what guides our work ethic daily.
We have a foundational belief that there is no such thing as "patient non-compliance." When a patient faces challenges with a treatment plan, we look inward first to assess whether we have been compliant. It is our professional duty to be compliant in our approach—to listen, to educate, to engage, and to adapt our care to meet the patient where they are. Our role is to identify and resolve any communication gaps or social barriers. Our success is measured by the patient's well-being, and we hold ourselves accountable for it.
Position highlights
First Care Medical Clinic is seeking individuals to join First Care Medical Clinic’s behavioral health practice to serve as Behavioral Health Care Managers. This is a full-time, in-person role. The Behavioral Health Care Manager (BHCM) will handle day-to-day tasks such as conducting patient assessments, developing treatment plans, providing therapeutic interventions, case management, and coordinating with other healthcare providers. This role involves addressing behavioral health concerns, ensuring patients receive comprehensive and holistic care.
Schedule
5 days per week
Monday – Friday, 9 AM – 6 PM
100% in-person
Weekly schedule includes scheduled appointments with behavioral health patients
Weekly schedule includes 1-2 hours per week to meet with a consulting psychiatrist MD
Behavioral health providers address real-time referrals from physical health providers as part of First Care Medical Clinic’s integrated care model
Responsibilities
Conduct Comprehensive Biopsychosocial Assessments and Diagnoses: Perform thorough evaluations of patients' mental health, substance use, social, and environmental factors to identify strengths, challenges, and relevant diagnoses. This includes screening for common mental health and substance use disorders within the primary care setting.
Provide Evidence-Based Brief Interventions and Psychotherapy: Deliver targeted, brief therapeutic interventions utilizing modalities appropriate for primary care to address a wide range of mental health and behavioral concerns.
Develop and Implement Integrated Treatment Plans: Collaborate with patients, primary care providers, and other members of the interdisciplinary healthcare team to create individualized, holistic, and recovery-oriented treatment plans that address identified behavioral health needs and integrate with the patient's overall medical care.
Care Coordination and Case Management: Act as a central point of contact for patients, facilitating access to and coordination of internal and external resources, including specialty mental health services, substance abuse treatment, social services, and community support programs. Track patient follow-up and clinical outcomes using a registry.
Support Psychotropic Medication Management: Work in conjunction with primary care providers (PCPs) and psychiatric consultants to support psychotropic medication management, focusing on patient adherence, monitoring for side effects/complications, and assessing treatment effectiveness.
Crisis Intervention and Risk Management: Provide immediate support and intervention during mental health crises, including assessing for safety concerns (e.g., suicidal ideation, self-harm) and developing immediate action plans and referrals as clinically indicated.
Patient Education and Empowerment: Educate patients and families about common mental health and substance abuse disorders, available treatment options, coping strategies, and relapse prevention plans. Empower patients to actively participate in their care and problem-solve.
Consultation and Collaboration with Primary Care Team: Serve as a behavioral health expert and consultant for primary care providers and other healthcare staff, offering insights into the psychosocial aspects of patient care, assisting with screening and identification of behavioral health issues, and providing training as needed.
Documentation and Compliance: Maintain accurate, timely, and legally defensible electronic health records (EHR) of all patient encounters, assessments, treatment plans, progress notes, and referrals, adhering to departmental, organizational, and regulatory guidelines (e.g., HIPAA, state licensing board requirements).
Continuous Quality Improvement and Professional Development: Participate in ongoing assessment and quality improvement initiatives for integrated primary care/behavioral health strategies. Engage in continuous education to maintain licensure, enhance professional competence, and stay current with evidence-based practices and relevant medical/legal issues.
Qualifications
- Social Work and Medical Social Work skills
- Experience in Case Management
- Mental Health and Behavioral Health skills
- Ability to work collaboratively with healthcare providers
- Excellent communication and interpersonal skills
- Experience in a primary care or mental health setting is preferred
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you willing to work in-person, every day, Monday to Friday, which is a requirement for First Care Medical Clinic?
License/Certification:
- LCMHC or LCMHCA (Preferred)
- North Carolina License (Preferred)
- South Carolina License (Preferred)
- LCSW or LCSWA (Preferred)
Work Location: In person
