JOB The City of Norfolk's Department of Public Works is currently seeking an Account Representative for its Waste Management Division. This position will provide customer service to city residents concerning their refuse bills, enter data into an automated system (NorthStar) in accordance with city Codes & Compliance for refuse and departmental policies and procedures.
The Department of Public Works Waste Management Division’s essential function is the collection of refuse, bulk waste and providing environmental services to residents and businesses throughout the City of Norfolk. The division is comprised of a diverse workforce dedicated to keeping our community clean, safe and sustainable every day. Every effort is made to ensure that efficient service delivery, regulatory compliance and exceptional customer service is provided by its administrative and financial management team. It is through collaborative efforts of its personnel that the Waste Management Division is relied upon to consistently exceed expectations to provide reliable, and environmentally responsible services to the residents of the City of Norfolk.
Departmental Hiring Salary Range: $45,444.51 - $49,988.96 EXAMPLE OF DUTIES Essential functions include but are not limited to:
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Provide refuse-billing assistance in person and via telephone
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Respond to customer inquiries regarding billing charges and provide accurate refuse information in accordance with the City of Norfolk Codes and Compliance via telephone or email.
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Update refuse accounts in the computer billing system (NorthStar) using daily container workorders. This requires analytical and research skills to accurately perform the correct assignment of containers for accurate billing of refuse.
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Conducts research on customer accounts and analyzes data.
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Updates account information and processes requests and correction adjustments in accordance with division policy and procedure.
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Performs financial duties by processing payments and billings for refuse violations.
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Updates data spreadsheets using excel formulas.
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Reviews and perform corrections to daily/weekly/monthly billing system reports in accordance with established internal procedures and processes.
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Performs essential duties including preparing and mailing written correspondence.
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Experience using a computer and MS Excel and Word.
SUPPLEMENTAL INFORMATION
Work Hours: Monday – Friday 7:30 am – 4:30 pm / 40 hours per week
