TITLE: HOST / HOSTESS
REPORTS TO: MANAGER / GENERAL MANAGER
Summary of Position:
Welcome and warmly greet guests on arrival. Answer telephone, take reservations and manage the efficient and timely seating of our guests to a table that best serves their wishes.
Duties & Responsibilities:
- Warmly and graciously greets all guests upon arrival.
- When possible, open the front door for guests entering or leaving the restaurant.
- When immediate seating is limited, records guest information and number of people in party on our OpenTables software program.
- When on a wait, work in conjunction with outside host and management to ensure speedy service of customers when tables become available.
- Provide guests with estimated waiting time, always maintaining a professional, courteous attitude when confronted with hostile, impatient or irate guests.
- Communicate with managers when there are customer and employee issues.
- Accommodate special seating requests for guests whenever possible.
- Seat guests based on guest preferences, space, and balancing of customer flow in service stations.
- Introduce not only yourself, but ask if it is their first time at our establishment, their name, and where they are from. Relay this information to the Server.
- Upon seating, offer guests a menu and inform them of their server’s name. Inspect table for proper presentation and completeness.
- Relay messages to servers and bus-persons as needed.
- Maintain supplies of kid’s menus, to-go product, and toothpicks at the host stand.
- Clean menus of food and stains.
- Keep silverware wraps stocked and host station.
- Learn Table numbers and sections.
- Assist in running food, cleaning tables and areas of the restaurant as needed.
- Thanks guests as they leave and invite them to return. Relay guest comments or suggestions to the manager on duty.
- Explain the restaurant concept to guests.
- Give directions to the restaurant to guest inquiring for it.
- Communicate all incoming party and reservation information to Event and Business Development Manager.
- Perform other duties as assigned by the manager on duty.
