Remote Technician
Company Description
At RemoteOver.com, we strive to provide top-notch IT services to businesses, residents, and government entities. Our commitment to providing excellent customer service is unwavering, and we always strive to do the right thing and deliver the best service we can to our clients every time. We’re an employee-driven company, and our culture is based on teamwork where we can all advance and move forward together.
Job Description
The remote technician is crucial in assisting clients in different industries with troubleshooting computers, servers, and networking equipment (firewalls, wireless access points, router switches, etc.). This position will report to the IT Manager and requires a high level of will, technical skills, documentation skills, and customer service skills, as well as knowing when to apply them to complete jobs successfully and efficiently.
Schedule
Temp to Hire: Up to 40 plus hours per week, 32 during training.
Monday-Friday 8:30 AM – 5:00 PM - Mountain Time Zone
12:00-12:30 pm (30-minute lunch)
Remote Work Requirements:
● A quiet work area with no distractions, interruptions, or background noise
● Fast internet is needed to connect with customers.
Education
- A bachelor's degree in computer science or a related degree is preferred but not required.
- CompTIA A+, Network+ or higher preferred but not required.
IT Experience
- Intermediate to Advanced understanding of computers and networks required.
- 3-5 years of Small to Medium size Businesses (SMB) tech support experience is required.
IT Support
Desktop and Device Support Windows 10/11 and previous versions.
- Computer / Laptops
- Physical and Virtual Servers
- Printers / Scanners
- Smartphones / Tablets
- macOS Sonoma and previous versions.
- Microsoft Office suite (Retail and Microsoft 365)
- Microsoft Windows Server (2008, 2012, 2016, 2019, 2022)
- Active Directory / Azure
- Intune / Powershell
Networking
Intermediate to Advanced Level of Network Experience, including:
- TCP/IP Troubleshooting
- VPN and VLANS
- DHCP / DNS troubleshooting
- Network troubleshooting
Job Requirements
· Be readily available for remote appointments at any time during scheduled hours.
· Complete daily service report (for client service usage).
· Contribute to the planning and implementation of multiple projects.
· Record, track, and document the help desk request problem-solving process, including actions taken through the final resolution.
· Be available for after-hours or weekend appointments.
o Reworks / Troubleshooting / Pending Items.
o IT Projects
o Data migrations after PC Setups
o Email migrations
o Reworks / Troubleshooting / Pending Items
· Monitoring and managing managed clients' workstations and networks
· Manage, monitor, and test backups
· Weekly maintenance with Patches and Updates
· High time management skills and ability to respond promptly to requests and issues.
· Maintain positive customer relations and provide technical support.
· Proven remote service experience in computer & network support.
· Excellent problem-solving and customer service skills.
· Must be reliable and punctual.
· Must always be on time or early for appointments.
· Display empathy and genuinely care for our customers and their needs.
· Strong organizational and time management skills.
· Excellent verbal and written communication skills.
· Strong interpersonal skills.
· Great attention to detail.
· Able to work overtime or be on call when needed.
· Able to work in a high-pressure environment.
· Able to work in a collaborative team environment.
· Able to quickly learn new technology and software.
· Be able to deliver results within allotted time frames.
· Able to make improvements in different areas as needed.
· Able to document processes and fixes in the knowledge base.
· Able to understand own limits and ask for help as needed.
· Able to prioritize work to meet deadlines.
· Able to effectively present information and respond to questions from clients.
· Able to read and analyze technical procedures.
· Able to obtain or update industry certifications.
· Able to define problems, collect data, establish facts, and draw valid conclusions.
· Ability to keep client data confidential.
· Perform other related duties as required.
· Must be able to pass a background check.
Term
This position will be on a temp-to-hire period with paid training.
Job Types: Part-time, Temp-to-hire
Pay: $14.00 - $20.00 per hour
Application Question(s):
- Do you have an intermediate to advanced understanding of computers and networks?
- You must live here in El Paso, Texas to be considered for this position.
Experience:
- Small to Medium size Businesses (SMB) tech support: 3 years (Required)
Location:
Work Location: Remote
