Follow Your Calling, Find Your Career!!
Please apply by: Sunday, June 7th, 2026
Salary Range: $69,388.00 to $86,736.00 per year. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Services For Adults (SFA) is a part of the Adult Services Division of the Mecklenburg County Department of Child, Family, and Adult Services. The division is responsible for four main program areas: Adult Social Work Services, Community Social Work, the Senior Citizens Nutrition Program, and the Mecklenburg Transportation System (MTS).
Position Specific Information
Position will supervise a combination of Adult Protective Services, Guardianship, and SAIH (Special Assistance In-Home) services for adults. This position will be required to do after-hours on call coverage as part of a schedule rotation.
This full-time position works onsite at the Valerie C. Woodard Center located at 3205 Freedom Drive, Charlotte, NC 28208.
Position Summary
Provides direct supervision, training, support, review and evaluation of professional technical and para-professional staff involved in areas which include Social Services. This position compiles reports and data to ensure compliance with established policies and procedures as well as assignment and monitoring of cases. This position provides feedback to staff to enhance their capabilities to perform efficiently.
Essential Functions
Supervise, train and evaluate the performance of technical and para-professional staff
Consult with teams and staff on individual case assignments
Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines. Reviews information with teams or staff members to provide guidance and direction in the delivery of services
Establishes performance objectives, conducts periodic reviews and monitors progress
Monitor budget activities and adjusts expenditures and makes recommendations as appropriate
Review and audits staff cases and workloads to prioritize duties and referrals for new cases
Complete monthly and quarterly program reports
Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high-level decision
Communicate with and visit other public and private welfare agencies, hospitals and other institutions in order to exchange information and develop resources
Seek additional sources to increase funding and expand services
Review and analyze activity reports and statistics for continuous awareness of program operation
May be required to staff shelters in the event of a disaster
Minimum Qualifications
Experience: Minimum of five years of social services or human services experience
Education: Bachelor's degree in Human Services, Health or related field
Combination of relevant education and relevant experience accepted? Yes
Licenses and Certifications:
Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges
Preferred Qualifications
MSW Master’s degree in Social Work preferred.
Completion of a Mecklenburg County Leadership Program, such as MeckLead or MeckEmerge.
Knowledge of Adult Social Work services including, but not limited to, Adult Protective Services, Guardianship, Monitoring, and SAIH services.
Experience with data collection and reporting.
Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
Compensation & Benefits
In addition to a competitive salary, Mecklenburg County offers a generous benefits package which greatly increases your total compensation. Benefits include medical, dental, vision, life, short term disability, long term disability, accident, cancer, critical illness, medical bridge and pet insurance; dependent care, healthcare and commuter flexible spending accounts; health savings account; paid holiday, vacation and sick days; near site clinics for preventive care and illnesses; an employee assistance program including financial and legal counseling; access to Mecklenburg County fitness and aquatic facilities; paid family leave; tuition reimbursement; a 5% employer match on retirement savings plan contributions and a defined benefit plan for retirement.
Knowledge, Skills and Abilities
Knowledge of
General social work principles and available resources
Social services procedures, practices and methods
Social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare
Case management methods and techniques
Services offered by the county and other local public and private community-based service agencies
Skills
Interpreting and implementing local, state and federal regulations that govern Health and Human Services
Explaining and advocating for the needs of children, families, the elderly, disable adults and the impoverished
Demonstrated leadership skills
Excellent communication skills – both written and spoken
Abilities
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Delegating Responsibility: Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organization’s and individuals’ effectiveness
Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
Computer Skills
Proficient in various computer applications including Microsoft Office Suite
Work Environment
Works in an office setting with moderate noise
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergencies and/or disaster situations.
