Job Summary:
We are seeking a dynamic and detail-oriented Project Coordinator to support and enhance the client onboarding experience. This role bridges the gap between our Sales, IT, and Customer Service teams to ensure a seamless and professional journey for new and existing clients. The ideal candidate will have a strong customer-first mindset, excellent organizational skills, and a foundational understanding of IT systems.
Key Responsibilities:
- Client Onboarding & Account Setup:
Oversee the entire onboarding process for new clients, including creating accounts and profiles in our Laboratory Information Management System (LIMS).
Register clients in the LIMS system and deliver secure login credentials, ensuring timely and clear communication of access details.
- Client Support & Issue Resolution:
Act as the primary point of contact for LIMS-related support requests from both clients and the sales team. Ensure all inquiries are addressed promptly and accurately.
- Shipping & Label Coordination:
Manage FedEx shipping logistics, including generating and sending shipping labels and on demand links to both new and existing clients upon request.
- Cross-Functional IT Collaboration:
Work closely with the IT department to gain and apply knowledge of basic hardware, software, and networking troubleshooting. Assist in resolving minor technical issues related to client systems.
Qualifications:
- Excellent communication and interpersonal skills.
- Highly organized with strong attention to detail and ability to manage multiple tasks simultaneously.
- Proficiency in Microsoft Office, Adobe, Windows, and communication tools.
Preferred Skills:
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong problem-solving skills and a proactive mindset.
- Willing to learn
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
Work Location: In person
