We are seeking an energetic and dedicated Front Desk Clerk to join our dynamic hospitality team. In this pivotal role, you will serve as the welcoming face of our resort, managing guest check-ins and check-outs, providing exceptional customer service, and ensuring smooth daily operations. Weekends are required for this position.
Duties:
- Greeting guests warmly upon arrival, ensuring a friendly and professional first impression
- Manage guest check-in and check-out procedures efficiently using multi-line phone systems and hotel management software
- Manage guest inquiries, requests, and complaints with a positive attitude and prompt resolution
- Maintain accurate records of reservations, cancellations, and billing information
- Provide detailed information about hotel amenities, local attractions, and services to enhance guest satisfaction
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs promptly and effectively
Requirements:
- Proven experience in hospitality management or front desk operations within a hotel or resort setting
- Strong customer service skills with a focus on guest relations and hospitality excellence
- Knowledge of hotel management systems, multi-line phone systems, and phone etiquette
- Excellent communication skills to interact effectively with guests and team members in a fast-paced environment
- Previous hotel experience is preferred; familiarity with resort operations is a plus
- Applicants must be able to pass a pre-employment background check prior to offer of employment
- Availability to work during the week, weekends, and holidays
Caliente is a Clothing-Optional Resort and Residential Community. All staff are fully clothed.
Pay: $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Language:
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Land O' Lakes, FL 34637 (Required)
Work Location: In person
