We are seeking a reliable and customer-oriented individual to join our team as Store Manager. The ideal candidate will have excellent communication skills, attention to detail, and a friendly demeanor. As a Store Manger, you will play a crucial role in providing exceptional customer service, processing transactions accurately, and maintaining a clean and organized store and checkout area. You will also be responsible for creating and maintaining a well-functioning, highly effective store team.
Duties and responsibilities:
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Greet customers in a friendly and professional manner.
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Efficiently and accurately process customer transactions, including cash, credit, and debit payments.
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Ensure that the correct prices and discounts are applied to each item.
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Provide information about products, promotions, and store policies to customers.
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Handle customer inquiries and resolve any issues or concerns in a prompt and courteous manner.
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Maintain a clean and organized checkout area, including replenishing bags, receipt paper, and other supplies.
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Monitor and report any discrepancies or suspicious activities at the checkout.
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Collaborate with other team members to ensure the smooth and efficient operation of the store.
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Follow all safety and security procedures to protect customers, employees, and company assets.
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Restocking shelves, coolers, and displays and maintaining a neat and visually appealing store environment.
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General cleaning of the store to include service areas, restrooms, sales floor, food prep area, and parking lot.
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Other duties as assigned.
Qualifications for the job:
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High school diploma or equivalent preferred.
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Previous experience in a cashier or customer service role is preferred.
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Mathematical skills and attention to detail.
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Excellent communication and interpersonal skills.
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Ability to handle cash transactions accurately and efficiently.
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Basic computer skills and familiarity with point-of-sale systems.
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Positive attitude and a willingness to assist customers.
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Ability to stand for extended periods and lift/move objects up to 25+/- pounds.
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Flexibility to work evenings, weekends, and holidays as needed.
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Supervision and Leadership:
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Provide guidance, support, and leadership to deli or cashier team members.
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Oversee daily operations and ensure team members adhere to company policies and procedures.
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Develop and implement an efficient employee schedule to ensure the operations of the store are first priority.
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Training and Development:
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Conduct training sessions for new team members, ensuring they are familiar with deli or cashier procedures.
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Provide ongoing coaching to enhance team members' skills and performance.
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Foster a positive and collaborative work environment.
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Inventory Management:
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Monitor and manage inventory levels for deli or cashier supplies.
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Place orders and restock items as needed.
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Conduct regular inventory checks to minimize shortages and waste.
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Quality Control:
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Ensure the quality and freshness of deli products, conducting regular checks for adherence to recipes and presentation standards.
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Monitor cashier transactions for accuracy and adherence to cash-handling policies.
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Customer Service Excellence:
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Address escalated customer inquiries or concerns, providing solutions and ensuring customer satisfaction.
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Lead by example in delivering exceptional customer service and fostering a positive customer experience.
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Cash Management:
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Oversee cash handling procedures, including opening and closing registers, making change, and preparing deposits.
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Conduct periodic cash audits to ensure accuracy and accountability.
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Process end-of-day paperwork and report on a timely manner to the corporate office.
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Communication:
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Communicate effectively with the Assistant Manager and team members, providing updates on tasks, goals, and changes in procedures.
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Collaborate with the Assistant Manager to maintain seamless operations.
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Respond to corporate, supervisory, and auditor emails in a timely manner.
