Job Summary
Join our hospitality team as a Night Auditor and play a critical role in ensuring smooth hotel operations during overnight hours. This position offers an independent and rewarding work environment with a 12:00 AM to 8:00 AM shift, with days varying based on business needs, including weekends and holidays.
As the overnight representative of the hotel, you will provide exceptional guest service while balancing daily financial transactions, completing end-of-day reporting, and maintaining a safe and secure environment. The ideal candidate is detail-oriented, dependable, and comfortable working independently while delivering outstanding hospitality to our guests.
Responsibilities
- Welcome guests and efficiently process check-ins and check-outs during overnight hours.
- Respond to guest inquiries, requests, and concerns with professionalism and urgency.
- Operate multi-line phone systems and direct calls appropriately.
- Complete nightly audit procedures, including reconciling guest accounts, room charges, payments, and daily revenue reports.
- Balance cash drawers and ensure accurate accounting of all financial transactions.
- Generate and distribute daily management and accounting reports.
- Monitor hotel activity and maintain a safe, secure environment for guests and team members.
- Coordinate with housekeeping, maintenance, and management regarding guest needs and operational issues.
- Verify room status, reservations, and rate accuracy in the property management system.
- Maintain cleanliness and organization of the front desk and lobby areas.
- Uphold all hotel policies, procedures, and guest service standards.
Qualifications
- Previous hotel front desk, night audit, accounting, or hospitality experience preferred.
- Strong customer service and communication skills.
- Basic accounting, bookkeeping, or cash-handling experience preferred.
- Ability to work independently and make sound decisions during overnight hours.
- Proficiency with hotel property management software and reservation systems is a plus.
- Excellent attention to detail and organizational skills.
- Strong computer skills, including Microsoft Office and email applications.
- Ability to multitask and remain calm in a fast-paced environment.
- Bilingual or multilingual abilities are highly desirable.
- High school diploma or equivalent required.
Schedule
- Shift: 12:00 AM to 8:00 AM
- Days: Vary based on business needs
- Must be available to work weekends, holidays, and overnight shifts.
Why Join Us?
Build a rewarding career in hospitality where your attention to detail and commitment to guest satisfaction make a direct impact every day. We value reliable, service-focused professionals who take pride in delivering exceptional experiences while ensuring the accuracy and integrity of hotel operations. Join our team and help create a welcoming environment that guests can rely on, day and night.
Job Type: Full-Time or Part-Time
Shift: Overnight (12:00 AM to 8:00 AM)
Work Location: On-site
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Application Question(s):
- Do you have any upcoming time-off requests or scheduling restrictions we should be aware of?
- If a teammate calls out and you are asked to stay later or adjust your shift, how would you typically respond?
- You are checking in guests, the phone is ringing, and a guest approaches the desk looking to purchase an item from the market. What do you do first?
- Front desk roles require accuracy with payments, reservations, and guest information. How do you ensure you don’t make mistakes?
Education:
- High school or equivalent (Required)
Experience:
Shift availability:
Ability to Commute:
- Saint Paul, MN 55101 (Required)
Work Location: In person
