The Manager, Field Sales Engineering leads a high-performing team that serves as the technical backbone of our sales organization. In this critical leadership role, you will lead Field Sales Engineers (FSEs) and a dedicated Technical Trainer, driving excellence across technical discovery, solution design, internal/external enablement, and Proof of Concept (POC) stages within complex enterprise environments.
You are responsible for building scalable operational frameworks—authoring Standard Operating Procedures (SOPs) to drive field consistency, managing strategic 3rd-party vendor and partner relationships, and ensuring your team successfully navigates technical integrations and network deployment challenges. As a strategic partner to Sales, you will lead a team that architects end-to-end solutions, modernizes workflows, and ensures seamless connectivity across mission-critical systems.
Requirements:
- Direct Management: Lead, coach, and scale a national team of Field Sales Engineers and a Technical Trainer.
- Technical Upskilling: Ensure the team remains subject matter experts in core technologies, hardware integrations, and system workflows.
- Resource Allocation: Strategically assign FSEs to high-value accounts based on technical complexity, territory, and sales priority.
- Performance Management: Set clear KPIs, foster professional growth, and build a culture of continuous learning and operational excellence.
- Technical Enablement Strategy: Directly manage the Technical Trainer to build, maintain, and deliver comprehensive training programs for internal teams (FSEs, Sales, Technical Support) and external clients/partners.
- SOP Architecture: Establish a strong foundation for technical documentation by authoring, standardizing, and enforcing Standard Operating Procedures (SOPs) for site surveys, hardware deployments, POC execution, and field troubleshooting.
- Operational Excellence: Continuously audit and update SOPs to streamline technical sales operations, reduce deployment friction, and eliminate installation errors through rigorous pre-sales validation.
- Solution Architecture: Partner with Sales Leadership to design enterprise-wide workflows and modern solutions that solve complex customer challenges.
- POC Excellence: Standardize the Proof of Concept process to ensure prospects see immediate, measurable value during hardware and software trials.
- 3rd Party Management: Serve as the primary technical liaison for strategic 3rd-party vendors, hardware partners, and integration providers; negotiate technical scope, oversee partner certifications, and ensure seamless third-party service delivery.
- Product Feedback Loop: Act as the "Voice of the Field" to Product Management, translating field requirements and customer challenges into actionable product roadmap inputs.
- Escalation Leadership: Establish and maintain a robust technical bridge between Field Sales Engineering, Technical Support, and 3rd-party partners; serve as the final escalation point for complex technical issues to drive permanent resolutions.
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Req Benefits:
- Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision
- Generous 401(k) with company match
- Paid time off and holidays
- Opportunity to participate in incentive programs for all full-time employees
- Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance
- Education reimbursement opportunities
- Scholarship program for children of Brady employees
- A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities
- Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)
- Dress-for-your-day dress code
- Charitable contributions matched through Brady's Matching Gift program
Additional Details :
Who we are:
When hospitals, schools, hotels, and even music festivals need to identify the people coming through their doors, they rely on PDC's expertise and solutions. As part of Brady Corporation's global portfolio of brands, PDC is a leader in identification solutions serving healthcare, government, education, entertainment and hospitality. PDC's breadth of products, from patient identification to music festival wristbands, are an integral part of Brady's identification solutions. But PDC's products and solutions are just one element of the Brady story.
From the depths of the ocean to outer space, from the factory floor to the delivery room - Brady is just about everywhere you look. Companies around the world trust us because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities.
We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2025, Brady employed approximately 6,400 people in our worldwide businesses. Our fiscal 2025 sales were approximately $1.51 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com.
Why work at Brady:
A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. And as a member of the PDC team, you'll get to represent a company with unique brand recognition across several industries. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back.
Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.
What You Need To Be Successful
Experience:
- 5+ years in Technical Sales, Field Engineering, or Solutions Architecture.
- 2–3+ years in a leadership/management capacity managing technical teams.
- Proven experience developing technical training programs and creating formal SOPs/technical documentation.
- Direct experience managing 3rd-party vendors, hardware partners, or external service providers.
Education: BS in Computer Science, Engineering, Information Technology, or equivalent practical experience.
Skills & Competencies:
- Strong operational background with a focus on standardization, process optimization, and documentation.
- Demonstrated capability to coach, mentor, and elevate technical talent and technical trainers.
- Willingness to travel up to 30% for customer visits, meetings, and team alignment.
