Description
Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.
Summary:
The Patient Access Representative I is commonly the first point of contact for patients and provides the first impressions of our healthcare system. They accurately register patients for healthcare services, facilitate and guide the patient into the system of care, and act as a resource for patients and their families. The Patient Access Rep is responsible for all aspects of the patient registration process.
Responsibilities:
Greets and incorporates patients and families into our system of care, ensuring positive customer service through demonstration of a caring, professional, and helpful disposition.
Handles, understands, and explains complex and sensitive information, in particular health insurance coverage, benefits and associated documentation, adhering to applicable privacy and compliance standards.
Explain and collect co-payments, deposits, and outstanding balances in service of organizational goals. When applicable, uses and explains price estimation tool to provide best accurate financial obligations to patients.
Other information:
PHYSICAL DEMANDS
QUALIFICATIONS
Required
Preferred
Legal Employer: Pardee - HCHC
Entity: Pardee UNC Health Care
Organization Unit: Patient Accounting
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: PARDEEHOSP
Exempt From Overtime: Exempt: No
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
