Customer Service
Mackin’s Auto Body is seeking a fulltime Customer Service Representative (CSR) with exemplary service skills for our Longview, WA location. We are looking for a self-motivated individual who demonstrates follow through while multi-tasking. In this entry level position, you will receive ongoing training and a chance to grow within our highly successful company.
Responsibilities Overview:
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Greet all customers upon arrival, qualify the customer and vehicle, and determine their specific needs
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Based on customer input, assure their understanding of the collision repair/ claims process
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Inform the customer of the positive qualities of Mackin’s Auto Body
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Obtain necessary customer information
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Take photos to document the needed estimate
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Note any non-collision damage or maintenance issues that may impede our repairs
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Set up an appointment for estimate and /or date
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Perform the pre-repair inspection upon drop off with the customer
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Maintain contact with the customer during the repair and proactively inform them if anticipated delivery date changes
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Review vehicle post repair for repair/ refinish condition
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Filing, paperwork as needed
Required Skills:
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Strong interpersonal skills
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Empathy
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Knowledge of sales and customer service
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Well organized
Mackin’s Auto Body offers:
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Competitive pay!!!!!
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Monday - Thursday 7am-5pm, Friday 7am-Noon
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Excellent Medical and Dental Package
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PAID Time Off
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PAID Holiday
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PAID I-CAR training and certificates
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401k with company match
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Training
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Opportunities for advancement
