Description:
This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.
Essential Functions
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
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Proficient with Google Suite applications including Gmail, Docs and Sheets
- Communicate effectively in person or by using telecommunications with our clients and fellow co-workers and generally enjoy working with a diverse clientele
- Strong interpersonal, written and verbal communication skills required
- Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change.
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Strong decision-making, organizational and problem-solving skills
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Communicate and assist effectively with walk-in clients.
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Manage incoming calls.
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Manage and log incoming and outgoing messages.
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Distribute faxes.
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Log call back report.
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Accept Homeowner’s payments and post payments correctly when needed
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Assist clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations, and other community issues.
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Respond to emails and phone calls and document communications.
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Must maintain a professional, calm and patient demeanor to clients and staff.
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Manage and log incoming packages.
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Other administrative tasks as required
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Typing speed of at least 50 WPM
Requirements:
Education and Training:
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High School Diploma
- 2-5 years related experience; or equivalent combination of education and experience
Adaptability:
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Adapts to changing work demands.
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Stays focused on own work when faced with challenges and/or difficulties.
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Stays open to and learns from feedback.
Physical Activities
The following physical activities are necessary to perform one or more of the essential functions of this position.
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Moves, lifts, carries supplies weighing less than 20 pounds without assistance.
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Creates documents, reports, etc. using a writing instrument or computer.
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Ability to enter and locate information on a computer.
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Visually verifies and/or reads information.
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Sits for an extended period of time.
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Must be physically present in the office as the needs of the business dictates.
