Reports to: Supervisors
Supports: Truck prep, wash quality, safety, and customer satisfaction
Vehicle Prep & Wash Quality
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Follow the dedicated wash process for each wash package (Fresh & Clean, Prime Shine, Bluebird Signature).
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Use proper brushes, mitts, and tools — do not mix or contaminate tools between vehicle types.
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Maintain speed without compromising quality or safety.
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Visually inspect vehicles during prep and exit for missed spots or problem areas.
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Call for touch-ups or re-washes when quality standards are not met.
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Communicate IQ issues (noise, behavior changes, malfunctions) to Supervisor or AM immediately.
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Avoid acid use on polished or delicate surfaces.
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Be mindful of fragile or damaged areas (tail lights, peeling paint, broken glass, rock chips).
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Keep a safe distance with pressure wands and maintain control of spray angles at all times.
Customer Experience & Sales
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Greet every customer courteously and professionally — deliver unreasonable hospitality.
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Qualify vehicles by dirtiness level and help guide customers to the best wash option.
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Pitch memberships and higher-tier washes using approved talking points.
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Use positive language even under stress or pressure.
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Escalate customer concerns or unusual requests to Supervisor or AM immediately.
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Offer upgrades, re-washes, or touch-ups proactively when necessary.
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Represent the company professionally — maintain appearance, tone, and energy that reflect brand standards.
Site Cleanliness & Safety
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Own the appearance of the tunnel, pit, driveway, lobby, and breakroom.
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Keep tools clean, hoses managed, and stations organized during every shift.
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Sweep, mop, and spray down areas throughout the day — not just at closing.
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Empty trash, clean windows, and wipe down chemical surfaces regularly.
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Perform mid-day and end-of-day cleanup checks per checklist.
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Report and address any safety hazards immediately (oil, ice, tripping hazards, leaks, etc.).
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Ensure tunnel tools are stored properly, buckets have clean water, and brushes are ready for use.
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Support site cleanliness during downtime — teamwork over idleness.
Team Contribution & Communication
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Arrive on time, uniformed, and ready to work.
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Follow direction from Supervisors and Managers promptly and respectfully.
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Rotate between stations to balance workload and maintain engagement.
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Assist teammates during busy periods or when volume slows.
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Log shift issues or customer complaints accurately for management review.
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Stay off phones during work hours unless approved by leadership.
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Communicate broken equipment, dirty tools, or missing supplies immediately.
